Contact Center Solutions Featured Article

CallScripter Announces Senior Appointments

July 24, 2013

The contact center industry is a highly competitive arena, and some companies are relying on experience to bring them profitability in the market.

Looking to strengthen its global market position, contact center scripting software solutions provider CallScripter has appointed two key personnel.

Sam Bailey, who earlier worked for the company as a senior consultant and project manager, has been promoted to professional services manger. Ken Tracy, who has worked with the company in numerous positions, has been promoted to lead the CallScripter’s thought leadership program and international partner enablement strategy via the newly created position of technical director.


Bailey will mainly be working to expand the portfolio of Professional Services products of the company, while Tracy will use his extensive knowledge to build a stronger relationship with the customers of the company. Tracy will also ensure the smooth delivery and deployment of CallScripter software to customers.

Apart from helping agents in deciding what they should say, CallScripter software also helps them create complicated scripts and campaigns quickly and easily. It has simple and effective features such as easy-to-use drag and drop controls and ready-made templates.

Tracy said in a statement, “As one of the founders of the CallScripter scripting technology and with extensive experience in all aspects of this company, I am very excited to have the opportunity to focus on bringing the knowledge I have gained to build successful relationships with our customers and partners alike, essentially ensuring the smooth delivery and deployment of the CallScripter software. I enjoy the challenge of solving business issues by implementing smart solutions using CallScripter.”

In 2012, the company signed a contract agreement with Consilium to provide improved consumer service across the Asia Pacific contact center markets. Consilium will assist CallScripter in improving the contact center scripting experience.




Edited by Alisen Downey



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