Inaya Facilities Management, an upcoming firm in the UAE region which offers integrated facilities management, technical operations and maintenance, soft services and sustainability development has streamlined its contact center processes with AMEYO.
AMEYO is the flagship solution from Drishti, a provider of contact center software and enterprise communications applications for complete CIM.
Officials with Drishti said that the solution has been designed to add value to the businesses and pave way for a structured growth.
Company officials claimed that AMEYO customers enjoy significant increase in efficiency levels, reduction in operational costs, flexibility, consistent user experience and a demonstrable ROI.
"Our business requires us to manage a high-volume of interactions at any given point in time. In order for us to provide the right quality of service to our customers we needed a solution that was capable of meeting our requirements,” said Annie Sharma, customer service manager at Inaya, in a statement.
Sharma said that AMEYO proved to be the right solution the company was looking for.
“Effectively it has managed all of our communications with our customers as well as provided us with real time analytics, allowing us to keep track of our performance and make continuous improvements," said Sharma.
According to company officials, AMEYO solution provides Inaya Facilities with an IVR System customization for CUG (closed user groups), VAS (value-added service) and FMS (financial management service) hotlines. In case of an incoming call from an existing customer, a CRM popup has been provided. Missed call alert modules were set up for agents to callback. Integration with GSM gateway was also implemented.
ContactCenterSolutions in May reported that Surevin has picked the AMEYO solution from Drishti to improve the overall business productivity and customer experiences.
Surevin, a call center solution, e-business solutions and custom applications provider, was looking for call center software that could cut down the frequent downtime issues and also handle their call center applications in a flexible manner.
The company after a thorough analysis finalized on AMEYO solution that empowers contact centers to dynamically manage their workforce, departments, customers, processes and performance parameters. It promises to offer consistent user experience across various communication channels including voice, e-mail, SMS, messaging, video and fax.