Contact Center Solutions Featured Article

MarketsandMarkets: Customer Relationship Management (CRM) Market worth $ 24.22 Billion by 2018

June 04, 2013

MarketsandMarkets, a market research and consulting company, has released detailed report on Social Customer Relationship Management (CRM) market. This report is titled “Customer Relationship Management (CRM) & Social CRM Market (2013-2018).”

MarketsandMarkets predicts that the Social CRM Market to grow from $1.91 billion in 2013 to $9.08 billion in 2018. The report states a compound annual growth rate (CAGR) of 36.5 percent from 2013 to 2018.

The report presents how enterprises can use social tools and sites to generate opportunities for themselves and create effective brand presence among its customers.

It also states that traditional CRM solutions with social media can be used to improve the overall customer engagement for enterprises.

The report defines and segments the global CRM Software Market into various sub-segments with in-depth analysis and forecasting of revenues. It segments the CRM and social customer relationship management market by type of deployment models: on-premise, hosted and hybrid. In regard to types of applications, the CRM market can be broken down into several categories like marketing, sales, support and service, collaborations, innovations and customer experience. Regarding types of solutions, the CRM market can be divided into social monitoring, social listening, social mapping, social management, social middleware and social measurement.

The report also can be segmented based on industry verticals. It can be divided into banking, financial service and insurance (BFSI), academia and government, healthcare, consumer goods and retail, telecom and IT, oil and gas and energy, power and utilities.

The enterprise customers can buy this report from MarketsandMarkets’ website and the early buyers will receive 10 percent customization on this report.

The report evaluates the usage percentage of CRM solutions, across all departments such as IT, R&D, marketing, sales, HR, and operations.




Edited by Rich Steeves

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Q1 2015 Financial Results; Cloudier Skies is a Good Thing

As has been the case for the last several quarters, customer interaction solutions provider Indianapolis-based Interactive Intelligence Group continues to see the cloud as the silver lining for its continued growth. It is a belief amplified in the financial results it reported for Q1 2015. [ Read More ]
05/05/2015

China's Contact Center as a Service Market Jumps 10 Percent in Six Months

Anytime the Chinese market is considered in a particular industry the numbers blow everyone else out of the water, and with close to 1.5 billion people, that is to be expected. And while the country is still developing, it is rapidly catching up to first world markets by implementing the latest information and communications technologies (ICT) solutions. The new report from IDC about the Chinese contact center as a service (CCaaS) market highlights this fact. According to its latest survey, whic… [ Read More ]
05/05/2015

Thomas Cook Moves Workforce Management to the Cloud with NICE WFM Solution

Leisure travel group operator Thomas Cook has completed a significant migration to the cloud. The company has moved its on-premise NICE Workforce Management (WFM) solution to the cloud in the hopes of becoming more competitive and responsive to customers while also reducing ownership costs. [ Read More ]
04/27/2015

Interactive Intelligence Launches PureCloud Services in Australia and New Zealand

The rolling thunder of Interactive Intelligence enhancement and globalization of its PureCloud Amazon Web Services (AWS)-based, multitenant enterprise-grade collaboration, communications and customer engagement software and cloud services solutions continues to pick up speed. [ Read More ]
04/27/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!