Contact Center Solutions Featured Article

Mississippi to Open New Call Center to Support Enrollees in Federal Health Insurance Marketplace

June 04, 2013

While it’s no secret that many state governors are less than enthusiastic about the soon-to-be-law Patient Protection and Affordable Care Act (PPACA, or “Obamacare”), many of them are nonetheless preparing for it. For the states choosing to administer the health care exchanges themselves, this means setting up call centers to help with enrollments. Even for states that are choosing not to administer their own exchanges, instead leaving it up to the federal government, there are preparations to be made.

Mississippi Governor Phil Bryant has made little effort to conceal his distaste for the PPACA, but has granted $1 million to a federal contractor that will open a call center to support the mandates of the legislation. That contractor plans to hire 1,000 Mississippians to work in the new call center, according to the Associated Press.

The money will be administered by the Mississippi Development Authority, which oversee economic development stimulus, and will be awarded to General Dynamics (News - Alert) Corporation for the purpose of building a new call center in Hattiesburg, Mississippi. Vangent, a call center subsidiary of General Dynamics, is the company that was awarded a $28.2 million contract by the federal government to field questions and help enrollments for citizens in states that choose not to set up their own exchanges but leave it to the federal Health Insurance Marketplace.

The mandatory insurance portion of the PPACA goes into effect in January, 2014, at which time all Americans will be required to carry health insurance or pay fines. Businesses with 50 employees or more must offer their full-time employees (defined as 30 or more hours per week) with health insurance. Thus far, 17 states have chosen to set up their own exchanges, while 33 states (including Mississippi) are leaving it to the federal government.

Bryan’s office is emphasizing that it still doesn’t approve of the PPACA, and that the call center is only providing information to Mississippians about the federal program. It’s not supporting a state-organized health insurance exchange.

"No, the state is most certainly not aiding in the implementation of Obamacare," spokesman Mick Bullock told the AP in an e-mail. "The employees who will hold the new jobs at this facility will answer questions on a range of programs coordinated by the Centers for Medicare and Medicaid Services. Some questions may come from residents in the multiple states in this country that, like Mississippi, have declined to implement the insurance exchanges mandated by Obamacare."




Edited by Rich Steeves

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!