Contact Center Solutions Featured Article

Mississippi to Open New Call Center to Support Enrollees in Federal Health Insurance Marketplace

June 04, 2013

While it’s no secret that many state governors are less than enthusiastic about the soon-to-be-law Patient Protection and Affordable Care Act (PPACA, or “Obamacare”), many of them are nonetheless preparing for it. For the states choosing to administer the health care exchanges themselves, this means setting up call centers to help with enrollments. Even for states that are choosing not to administer their own exchanges, instead leaving it up to the federal government, there are preparations to be made.

Mississippi Governor Phil Bryant has made little effort to conceal his distaste for the PPACA, but has granted $1 million to a federal contractor that will open a call center to support the mandates of the legislation. That contractor plans to hire 1,000 Mississippians to work in the new call center, according to the Associated Press.

The money will be administered by the Mississippi Development Authority, which oversee economic development stimulus, and will be awarded to General Dynamics (News - Alert) Corporation for the purpose of building a new call center in Hattiesburg, Mississippi. Vangent, a call center subsidiary of General Dynamics, is the company that was awarded a $28.2 million contract by the federal government to field questions and help enrollments for citizens in states that choose not to set up their own exchanges but leave it to the federal Health Insurance Marketplace.

The mandatory insurance portion of the PPACA goes into effect in January, 2014, at which time all Americans will be required to carry health insurance or pay fines. Businesses with 50 employees or more must offer their full-time employees (defined as 30 or more hours per week) with health insurance. Thus far, 17 states have chosen to set up their own exchanges, while 33 states (including Mississippi) are leaving it to the federal government.

Bryan’s office is emphasizing that it still doesn’t approve of the PPACA, and that the call center is only providing information to Mississippians about the federal program. It’s not supporting a state-organized health insurance exchange.

"No, the state is most certainly not aiding in the implementation of Obamacare," spokesman Mick Bullock told the AP in an e-mail. "The employees who will hold the new jobs at this facility will answer questions on a range of programs coordinated by the Centers for Medicare and Medicaid Services. Some questions may come from residents in the multiple states in this country that, like Mississippi, have declined to implement the insurance exchanges mandated by Obamacare."




Edited by Rich Steeves

Article comments powered by Disqus

Related Contact Center Solutions Articles

Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties

The U.S. Court of Appeals for the Seventh Circuit, based in Chicago, has given its approval of Redbox's practices for disclosing customer information to a third party regarding customer service issues. [ Read More ]
10/31/2014

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!