Contact Center Solutions Featured Article

Mississippi to Open New Call Center to Support Enrollees in Federal Health Insurance Marketplace

June 04, 2013

While it’s no secret that many state governors are less than enthusiastic about the soon-to-be-law Patient Protection and Affordable Care Act (PPACA, or “Obamacare”), many of them are nonetheless preparing for it. For the states choosing to administer the health care exchanges themselves, this means setting up call centers to help with enrollments. Even for states that are choosing not to administer their own exchanges, instead leaving it up to the federal government, there are preparations to be made.

Mississippi Governor Phil Bryant has made little effort to conceal his distaste for the PPACA, but has granted $1 million to a federal contractor that will open a call center to support the mandates of the legislation. That contractor plans to hire 1,000 Mississippians to work in the new call center, according to the Associated Press.

The money will be administered by the Mississippi Development Authority, which oversee economic development stimulus, and will be awarded to General Dynamics (News - Alert) Corporation for the purpose of building a new call center in Hattiesburg, Mississippi. Vangent, a call center subsidiary of General Dynamics, is the company that was awarded a $28.2 million contract by the federal government to field questions and help enrollments for citizens in states that choose not to set up their own exchanges but leave it to the federal Health Insurance Marketplace.

The mandatory insurance portion of the PPACA goes into effect in January, 2014, at which time all Americans will be required to carry health insurance or pay fines. Businesses with 50 employees or more must offer their full-time employees (defined as 30 or more hours per week) with health insurance. Thus far, 17 states have chosen to set up their own exchanges, while 33 states (including Mississippi) are leaving it to the federal government.

Bryan’s office is emphasizing that it still doesn’t approve of the PPACA, and that the call center is only providing information to Mississippians about the federal program. It’s not supporting a state-organized health insurance exchange.

"No, the state is most certainly not aiding in the implementation of Obamacare," spokesman Mick Bullock told the AP in an e-mail. "The employees who will hold the new jobs at this facility will answer questions on a range of programs coordinated by the Centers for Medicare and Medicaid Services. Some questions may come from residents in the multiple states in this country that, like Mississippi, have declined to implement the insurance exchanges mandated by Obamacare."




Edited by Rich Steeves

Article comments powered by Disqus

Related Contact Center Solutions Articles

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014

Xerox Bringing 1,000+ Call Center, Other Jobs to Kentucky

When it comes to the call center world, the growing trend for the market is for companies to return to the United States. Xerox is just one of the companies moving its call center operations back to the U.S. [ Read More ]
09/18/2014

Georgia County to Receive New Call Center

Recent news emanating from Georgia's Henry County indicates that a global payments company will soon create a new call center in the city of McDonough and, with that new center, will create up to 450 jobs. [ Read More ]
09/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!