Contact Center Solutions Featured Article

Fonality Website Highlights Enhanced Communications Systems

May 30, 2013

Fonality has unveiled a redesigned website, which will emphasize the advantages of enhanced business communications systems. Visitors to the website will be provided comprehensive insight into the features available, along with the implementation options for Fonality’s business phone systems and contact center solutions. The website also details the manner in which Fonality solutions have made considerable impact on other organizations.


In a statement, David Scult, CEO of Fonality, said, “Fonality is known for our voice, collaboration and contact center solutions, which deliver enterprise-level features and functionality to small and midsize businesses at an affordable price. Now, Fonality.com more clearly articulates those offerings and how our VoIP telephone systems can provide immediate value to all kinds of businesses.”

The latest website, Fonality.com, summarizes the advantages for organizations engaged in insurance, technology, manufacturing, education and real estate, in addition to nonprofit organizations. Organizations are made aware of enhanced customer service, augmented proficiency, easy association and employee mobility. Numerous customers have also provided details regarding the manner in which Fonality solutions have assisted their businesses and augmented customer contentment.

Scult said, “Our goal in this effort has been to create a website that is simple and easy to navigate, with interactive features that put key information at visitors’ fingertips. We also wanted to highlight our customer successes and vertical expertise so that visitors can see firsthand how our business phone solutions have helped other companies. Finally, we added click to chat and click to schedule capabilities to provide additional avenues for customers to interact with our sales consultants.”

Visitors are provided important information regarding the implementation choices. These choices will assist the visitors to finalize either on a cloud-hosted or on-premise solution as per their specific requirements. While completely cloud-hosted solutions are economical with simplified implementation and maintenance, on-premise systems offer custom-designed choices, control and dependability. Both the implementation choices are only offered by Fonality to small and midsize businesses.

Fonality is also popular for its best-in-class Heads Up Display or HUD, wherein all communication services are merged into a solitary view. A portfolio of association tools like call parking, employee presence and audio conferencing are offered by HUD’s user-friendly interface.




Edited by Alisen Downey



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