OpenSpan Inc., a provider of innovative worker optimization, activity management and automation solutions, was recently selected as a finalist for Red Herring's Top 100 North America award, a prestigious list honoring the year’s most promising private technology ventures from the North American business region.
OpenSpan is a provider of desktop automation and desktop analytics solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Desktop automation enables companies to deliver a ‘Better Way to Work’ for their employees by streamlining workflows between disparate systems, and simplifies the workflow for agents interacting with customers.
Desktop analytics deliver a ‘Better Way to Manage,’ providing actionable, real-time activity and performance insight used to make informed decisions about people and technologies. OpenSpan solutions are deployed on more than 300,000 desktops across the world, and are optimizing billions of transactions in the banking and financial services, insurance, telecommunications, retail and technology industries.
“OpenSpan is very proud to have been selected a finalist for Red Herring’s Top 100 North America award. This award confirms the broad impact OpenSpan solutions have on all aspects of a company’s operations, including customer satisfaction, revenue, cost and compliance,” said Eric Musser, CEO of OpenSpan. “Delivering desktop automation solutions that streamline how workers engage with customers and process transactions, and analyzing performance related to how workers interact with technology and processes, OpenSpan customers have realized up to a 19 percent improvement in efficiency in the contact center and 29 percent in the back office.”
Recently, business process outsourcing provider Group O has optimized its contact center operations with the OpenSpan desktop automation solution. OpenSpan has delivered its OpenSpan desktop automation to help Group O realize performance improvements related to AHT, quality and customer satisfaction scores. OpenSpan claims AHT on calls supported by OpenSpan automations improved by as much as 40 percent.