Contact Center Solutions Featured Article

CallCopy Launches Subscription Service for cc: Discover

April 17, 2013

To enable contact centers optimize operational efficiencies and make most from their technology investment, CallCopy, a provider of call recording and contact center solutions, recently announced a monthly subscription service to access its full-featured cc: Discover workforce optimization (WFO) suite.


With the flexible subscription licensing plan, the contact centres can access cc: Discover suite, without paying the annual maintenance fees. Moreover, they can scale the service as needed and reduce upfront capital expenditure. They can also benefit from the customized subscriptions that include only the modules needed for any unique environment.

The subscription also includes access to CallCopy's support in addition to product upgrades and monthly training; installation and product training as part of standard implementation and access to CallCopy's software with no loss of functionality compared to the standard licensing model.

"Technologies that require a large initial investment are often out of reach for many companies, which prevents them from upgrading to more modern systems, no matter how desperately they need it," said Jonathan Dunham, vice president of sales at CallCopy. "With CallCopy's subscription licensing, we've eliminated that obstacle by giving customers an affordable and flexible way to get started and immediately gain the efficiency and competitive advantage our workforce optimization solution offers."

The cc: Discover suits helps organizations optimize operational efficiencies while maximizing customer satisfaction by leveraging next generation call recording, quality management, screen capture, speech analytics and performance management capabilities. cc: Discover lets the clients identify unique operational strengths while defining any opportunities for improvement so they can have a real impact on the bottom line.

Meanwhile, CallCopy recently announced that it has earned the highest possible score in every satisfaction category surveyed in DMG Consulting LLC's (DMG) 2012-2013 Workforce Optimization Product and Market Report. CallCopy’s newest recognition came in after the DMG surveyed customers from 12 leading workforce optimization (WFO) vendors with an intention to collect data for its annual report. 




Edited by Ashley Caputo



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