Contact Center Solutions Featured Article

Customer Interaction Solutions Magazine Welcomes Newest Columnist, Joe Fleischer

July 08, 2008

Norwalk, CT (July 8, 2008) — Technology Marketing Corporation (TMC (News - Alert)), an integrated global media company helping clients build communities in print, in person, and online, today announced the addition of Joe Fleischer as the newest columnist for Customer Interaction Solutions (CIS), TMC’s flagship publication covering contact centers, CRM and teleservices.
 
“I look forward to sharing my perspective with Customer Interaction Solutions’ readers about applications of technology that enable companies to improve their service to customers the more they communicate with them,” said Fleischer.
 
Mr. Fleischer has more than 11 years of experience as a writer and editor covering a wide range of topics related to customer care. He is a sought-after speaker and moderator at leading customer care events. He has developed and moderated numerous conference sessions, workshops and Webcasts, with the aim of helping companies to improve their communication with customers. With Brendan Read, CIS magazine’s senior contributing editor, Mr. Fleischer is the co-author of the book The Complete Guide to Customer Support.
 
“I’m happy to welcome Joe to the TMC editorial team. His expertise will bring valuable insights to Customer Interaction Solutions and enrich the contact center world,” stated Greg Galitzine (News - Alert), group editorial director.
 
“Joe’s knowledge of the industry will add to the success of Customer Interaction Solutions by allowing us to serve our audience as the leading source for contact center, CRM and teleservices information.” stated Nadji Tehrani, CEO and Executive Group Publisher. “Customer Interaction Solutions has been the leading publication in call centers for over 26 years because of our dedication to quality editorial. Our readers will find great value in Joe’s column as he brings his insights to our teleservices community.”
 
Recently Customer Interaction Solutions also welcomed Brendan Read as its new senior contributing editor and American Teleservices Association CEO Tim Searcy as a regular columnist.
 
For more information about TMC, please visit www.tmcnet.com.
 
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
 
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications (News - Alert), and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast (News - Alert)* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
 
TMC has also recently launched new industry-specific Web sites:
WIMAX.TMCnet.com, Cable.tmcnet.com, Robotics.tmcnet.com, Satellite.tmcnet.com, Green.tmcnet.com.
 
For more information about TMC, visit www.tmcnet.com.
 
Contact:
Jan Pierret
Marketing Manager
TMC
203-852-6800 ext. 228
 

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!