Contact Center Solutions Featured Article

AnswerNow Participates in 26th Annual SNUG Conference

March 25, 2013

Increasing customer interactivity across all business sectors has been compelling the call center industry to develop newer technologies, and find advanced solutions in order to address the ever growing needs of the company.

AnswerNow, a provider of comprehensive call center solutions to a large number of businesses, attended the 26th Annual StarTel National User Group (SNUG) conference, held at the Hyatt Regency Newport Beach, California, March 3-6, 2013.

Various outsourcing call center service providers and health systems that deploy Startel call center equipment together form the SNUG, so that they can discuss ways to address business challenges and make the best use of the opportunities available to them. The group comprises companies of all sizes, with their seat strength being as small as three to as big as 100 – or even more.

At the annual SNUG conference, all these enterprises share a common platform to enhance their overall networking base, and to exchange ideas upon different issues as well.

A regular participant at the SNUG conferences, AnswerNow has been verified as a wonderful ATSI/SNUG 99.9-percent run time site, which clearly suggests the company is equipped with ample disaster recovery plans and solutions to consistently deliver consistent run time performance. Its regular participation at the annual conference enables the company to remain aware of advanced developments being made in technological and disaster recovery-related arenas.

Apart from the annual event, key people from AnswerNow consistently take part in other activities of SNUG as well. Two well-known executives from the company have been a part of the Board of Directors at SNUG, and have also been selected as regular speakers at the convention. Two of them are Michelle Weiss, vice president of AnswerNow; and Kelly Weiss, director of Information Technology at the company.

“Membership in SNUG, and especially attending the annual conference, gives us the unique opportunity to brainstorm with other successful call centers,” commented Michelle Weiss. “The conference creates a wonderful environment where SNUG members are eager to share ideas and help everyone achieve their goals.”

In March 2012, the 25th Annual SNUG Conference was held in Albuquerque, New Mexico from March 11-14, 2012. At the event, Gary Pudles (News - Alert), president and chief executive officer at AnswerNet, presented his insight in a discussion called, “The Science of Compliance: HIPAA & PCI Compliance in Your Call Center.”




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!