Increasing customer interactivity across all business sectors has been compelling the call center industry to develop newer technologies, and find advanced solutions in order to address the ever growing needs of the company.
AnswerNow, a provider of comprehensive call center solutions to a large number of businesses, attended the 26th Annual StarTel National User Group (SNUG) conference, held at the Hyatt Regency Newport Beach, California, March 3-6, 2013.
Various outsourcing call center service providers and health systems that deploy Startel call center equipment together form the SNUG, so that they can discuss ways to address business challenges and make the best use of the opportunities available to them. The group comprises companies of all sizes, with their seat strength being as small as three to as big as 100 – or even more.
At the annual SNUG conference, all these enterprises share a common platform to enhance their overall networking base, and to exchange ideas upon different issues as well.
A regular participant at the SNUG conferences, AnswerNow has been verified as a wonderful ATSI/SNUG 99.9-percent run time site, which clearly suggests the company is equipped with ample disaster recovery plans and solutions to consistently deliver consistent run time performance. Its regular participation at the annual conference enables the company to remain aware of advanced developments being made in technological and disaster recovery-related arenas.
Apart from the annual event, key people from AnswerNow consistently take part in other activities of SNUG as well. Two well-known executives from the company have been a part of the Board of Directors at SNUG, and have also been selected as regular speakers at the convention. Two of them are Michelle Weiss, vice president of AnswerNow; and Kelly Weiss, director of Information Technology at the company.
“Membership in SNUG, and especially attending the annual conference, gives us the unique opportunity to brainstorm with other successful call centers,” commented Michelle Weiss. “The conference creates a wonderful environment where SNUG members are eager to share ideas and help everyone achieve their goals.”
In March 2012, the 25th Annual SNUG Conference was held in Albuquerque, New Mexico from March 11-14, 2012. At the event, Gary Pudles, president and chief executive officer at AnswerNet, presented his insight in a discussion called, “The Science of Compliance: HIPAA & PCI Compliance in Your Call Center.”