Contact Center Solutions Featured Article

AnswerNow Participates in 26th Annual SNUG Conference

March 25, 2013

Increasing customer interactivity across all business sectors has been compelling the call center industry to develop newer technologies, and find advanced solutions in order to address the ever growing needs of the company.

AnswerNow, a provider of comprehensive call center solutions to a large number of businesses, attended the 26th Annual StarTel National User Group (SNUG) conference, held at the Hyatt Regency Newport Beach, California, March 3-6, 2013.

Various outsourcing call center service providers and health systems that deploy Startel call center equipment together form the SNUG, so that they can discuss ways to address business challenges and make the best use of the opportunities available to them. The group comprises companies of all sizes, with their seat strength being as small as three to as big as 100 – or even more.

At the annual SNUG conference, all these enterprises share a common platform to enhance their overall networking base, and to exchange ideas upon different issues as well.

A regular participant at the SNUG conferences, AnswerNow has been verified as a wonderful ATSI/SNUG 99.9-percent run time site, which clearly suggests the company is equipped with ample disaster recovery plans and solutions to consistently deliver consistent run time performance. Its regular participation at the annual conference enables the company to remain aware of advanced developments being made in technological and disaster recovery-related arenas.

Apart from the annual event, key people from AnswerNow consistently take part in other activities of SNUG as well. Two well-known executives from the company have been a part of the Board of Directors at SNUG, and have also been selected as regular speakers at the convention. Two of them are Michelle Weiss, vice president of AnswerNow; and Kelly Weiss, director of Information Technology at the company.

“Membership in SNUG, and especially attending the annual conference, gives us the unique opportunity to brainstorm with other successful call centers,” commented Michelle Weiss. “The conference creates a wonderful environment where SNUG members are eager to share ideas and help everyone achieve their goals.”

In March 2012, the 25th Annual SNUG Conference was held in Albuquerque, New Mexico from March 11-14, 2012. At the event, Gary Pudles (News - Alert), president and chief executive officer at AnswerNet, presented his insight in a discussion called, “The Science of Compliance: HIPAA & PCI Compliance in Your Call Center.”




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!