Contact Center Solutions Featured Article

Interactive Intelligence today said that it expects total revenues between $30.0 million and $31.0 million for the second quarter, which ended June 30, 2008.

 

The company is expecting to report product revenues between $15.0 million and $15.5 million; and gross margins within the range of 66 percent and 68 percent, according to the company’s preliminary results for the second quarter.

 

Company officials said it is expecting net income on a non-GAAP basis between $2.2 million and $2.7 million, with diluted earnings per share (EPS) between $0.12 and $0.14, while net income on a GAAP basis between $500,000 and $1.0 million, with EPS between $0.03 and $0.05; and cash and cash equivalents of approximately $49.7 million.

 

Dr. Donald E. Brown, CEO and founder of Interactive Intelligence, said that orders from new customers were strong, with a higher number signed compared to any quarter in the last two years, and the company continued to see good growth in maintenance revenues.

 

However, he pointed out that orders from existing customers were lower than what the company had expected.

 

“While we have more to understand about purchasing decisions during the quarter, it’s clear that the current economic environment limited expansions of existing implementations,” said Brown.

 

Interactive Intelligence has still to complete preparation of its financial statements for the second quarter. Officials said that the preliminary results could change materially

 

The company has said they plan to release the final second quarter financial results on July 28, 2008.

 

Founded in 1994, Interactive Intelligence is a provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging.

 

Last month, the company released the latest upgrade to its Interaction Dialer software, version 3.0, which provides blended outbound dialing and campaign management functionality. The upgrade includes skills-based dialing, a “just-in-time” Do-Not-Call feature, increased scalability, and integration with Ontario Systems' collection software.