Contact Center Solutions Featured Article

Avaya Opens Up a New Front of Collaborative Cloud Offers

March 18, 2013

When it comes to cloud computing – especially collaborative cloud computing – one of the biggest names in the field has to be Avaya (News - Alert). Avaya's going to show off its dominance in the field by stepping up with some big new additions, having revealed earlier today, to its Avaya Collaborative Cloud system. The new additions feature a set of new offers geared toward making it easier for cloud service providers (CSPs) to bring Avaya's solutions to their own markets.

The newly announced offers number three total, covering a variety of different communications and cloud-based topics. First, Avaya will bring in the Avaya Cloud Enablement for Unified Communications (News - Alert) and Customer Experience Management system. This one is specifically geared to help improve customer experiences by allowing CSPs to offer pricing structures to their customers that can be assessed on an as-used basis. Within this system is one major driver in the Avaya Control Manager, which allows for multi-tenancy thanks to simplified management that can be done from one location.

Second comes Avaya's Cloud Enablement for Video system, which offers video collaboration tools on a multi-vendor basis complete with full interoperability. This video-as-a-service system can be carried out thanks to improvements in the Scopia Mobile, Scopia Desktop and Elite Series MCU system. Cloud Enablement for Video also benefits from easy deployment that can be put into play rapidly, allowing customers better and overall quicker access to the services offered.

Third, Avaya also brought out the Avaya Communications Outsourcing Solutions (COS) Express system, a private cloud that Avaya can host, or that CSPs and channel partners alike can host instead for the end customer to access with all the accompanying services that can be offered. COS Express can offer contact center deployments for as many as 500 concurrent agents in play, making it an extremely versatile offering for all but the biggest contact centers.

This isn't even a listing of all of Avaya's services and offerings, rather, it's just a partial list. Avaya has a variety of other solutions, such as its Collaboration Pods and its AvayaLive suite. The Collaborative Cloud solutions, meanwhile, are more geared toward helping CSPs and channel partners get Avaya solutions into the hands of potential customers.

Already, several of the new services are being well-received, with COO of Cirque, Mads Fosselius, describing Avaya as a way to "deliver reliable and market-leading unified communications for the Danish and French market."

The Senior Research Analyst for unified communications and enterprise communications infrastructure at IDC (News - Alert), Rich Costello, rang a note of assent with his own remarks, saying that the new offerings "should be especially appealing to Avaya customers making new UC deployment decisions, and to new customers considering UC cloud deployments."

It is undoubtedly a very big time for Avaya right now. Those who work with Avaya should be very happy to see what's in store now, as well as look forward to seeing what's coming out down the line.




Edited by Allison Boccamazzo

Article comments powered by Disqus

Related Contact Center Solutions Articles

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014

Capgemini Report Finds Digital Consumer Engagement is Important and Growing, Questions Role of Social Media in Shopper Journeys

There is a constant drumbeat in support of omni-channel experiences when it comes to retailers looking to use the latest technology to seamlessly integrate the physical and virtual worlds to provide shoppers more compelling experiences. This is certainly an inexorable trend, but according to the release of the second edition of consulting firm Capgemini global report on such matters, "Digital Shopper Relevancy Report", there are some surprises that retailers literally and figuratively need to ta… [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!