Contact Center Solutions Featured Article

Aria Telecom Debuts IVR Systems for Call Centers

March 18, 2013

Aria (News - Alert) Telecom, a company specializing in designing and manufacturing PC-Based Voice Processing Systems, has rolled out new IVR systems specifically for call centers.

The company has been aiming at offering the best in line telecommunication services. Not, the newly introduced customized IVR systems will be ideal solutions for consumers looking for a way to cut on the idle time, while increasing the actual working hours of representatives in a call center.

Ravindra Saini, director of Aria Telecom, has been leading the organization to greater success by presenting domain specific IVR systems. These systems are built as per customers demand and include all the functions that are required for streamlining the work process.He pointed out that the working hours of a company are very crucial and even a minute saved can contribute to a huge profit. By taking into account the problems faced by call centers, he motivated his technical experts to fabricate a one-stop solution for them.

The company also offers a variety of contact center solutions that help in building a company’s brand image and effectively handles the demands of contact centers with flawless inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which include telemarketing & sales, customer support, collections, technical support, marketing research and help-desk.

Aria Telecom is based out of India, offering call center solutions and other variety of telecommunication devices including telephone headsets, outbound dialers, predictive dialers, telephone recorders, voice loggers, etc.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!