Contact Center Solutions Featured Article

Aria Telecom Debuts IVR Systems for Call Centers

March 18, 2013

Aria (News - Alert) Telecom, a company specializing in designing and manufacturing PC-Based Voice Processing Systems, has rolled out new IVR systems specifically for call centers.

The company has been aiming at offering the best in line telecommunication services. Not, the newly introduced customized IVR systems will be ideal solutions for consumers looking for a way to cut on the idle time, while increasing the actual working hours of representatives in a call center.

Ravindra Saini, director of Aria Telecom, has been leading the organization to greater success by presenting domain specific IVR systems. These systems are built as per customers demand and include all the functions that are required for streamlining the work process.He pointed out that the working hours of a company are very crucial and even a minute saved can contribute to a huge profit. By taking into account the problems faced by call centers, he motivated his technical experts to fabricate a one-stop solution for them.

The company also offers a variety of contact center solutions that help in building a company’s brand image and effectively handles the demands of contact centers with flawless inbound, outbound and blended campaigns. These contact centers solutions are very much applicable in different business processes, which include telemarketing & sales, customer support, collections, technical support, marketing research and help-desk.

Aria Telecom is based out of India, offering call center solutions and other variety of telecommunication devices including telephone headsets, outbound dialers, predictive dialers, telephone recorders, voice loggers, etc.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014

Fonolo: Say Goodbye to Nerve-Wracking Hold Times

Anyone who has had to wait on hold knows how frustrating it can be; you either have to put up with listening to snippets of songs or music (that you'd rather not hear) or endure long periods of silence not knowing what's happening at the other end. Tech Cu, a credit union in the Silicon Valley, decided to give its call center customers a better experience by replacing nerve-wracking hold times with a call-back solution. [ Read More ]
07/22/2014

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!