Towerstream Corporation, a 4G and Small Cell Rooftop Tower company, has acquired Delos Internet (Delos).

RealPage, a company that offers on demand products and services to apartment communities and single family rentals across the United States, recently announced that its Senior Contact Center has been selected by Brookdale Senior Living, an owner and operator of senior communities in the United States. The contact center handles 100 percent of all inbound advertising generated calls and E-mails 24/7. It will also help Brookdale in scheduling site appointments and tours, to real-time management and tracking of prospect leads.

 “One of the biggest challenges our clients have is making on-site staff, who in addition to inbound requests are focused on client satisfaction and retention, available 24/7 for revenue generating calls,” said Mike Daley, president, RealPage Contact Center. “Our contact center is designed to enable owners and managers the ability to lease more units, reduce overall marketing expenses and free-up on-site leasing staff to focus on resident experience and occupancy.”

 “With the large number of calls we received on a daily basis, both through our Internet presence as well as through print media, and with the busy schedules of our sales associates, they are not always available to take a call while continuing to provide the service our customers had come to expect from Brookdale,” said Jim Pusateri, senior vice president of sales with Brookdale. “Since implementing the RealPage Senior Contact Center, we now have the ability to collect phone numbers from 93 percent of incoming calls.”

Meanwhile, RealPage recently unveiled Tel-IVR service as part of the RealPage Payments product line. With the new IVR service, RealPage makes it easy for residents to pay their rent and living expenses using a debit card or credit card through a toll-free phone number available 24/7. The IVR service supports both English and Spanish. Customers can verify eviction and collection status. The payment tool also supports partial payment options. Customers can validate resident balance before processing every payment.