Contact Center Solutions Featured Article

March 05, 2013

Stream Global Acquires LBM Holdings Limited


Call service company Stream Global has recently purchased LBM Holdings Limited, a U.K.-based company consisting of six call centers, for nearly $44 million in an effort to enhance its sales and offered services.

The acquisition will add 2,500 employees to Stream Global's already 37,000 employees, 

whom are working among 50 call centers throughout 22 countries. US locations of Stream Global include Beaverton, Eagan, Sergeant Bluff, Watertown, Belleville, Phoenix, Rio Rancho and Tampa.

“This transaction is about delivering greater value to our clients and long-term growth for our company,” Kathy Marinello, chairman and CEO of Stream Global, said in a statement. “LBM has proven experience in creating highly precise target lists of people who will be more inclined to buy products and services. LBM's people, expertise and capabilities, combined with Stream's financial strength, global presence, and sales and service offerings, will establish a broader portfolio of high-value service offerings for our clients.”

Since 2004, LBM has mainly been owned by ISIS Equity Partners, a London-based investor.

The new business pairing is said to provide clients with complimentary services. While Stream Global provides sales, technical support and customer care services, LBM offers demand and lead generation services.

“This is a tremendous opportunity to extend the value and service offerings we bring to clients on a much larger scale and to provide new opportunities for our employees," Nicola Beamish, chief financial officer at LBM, said in a statement. “We look forward to the opportunity to add value to our existing clients and to grow with a company that has a global presence, strong reputation, and an exceptional client base.”

In related news, Stream Global recently announced its financial results for the 2012 year. The company reported obtaining $860 million in revenue, a two percent increase from 2011, and adjusted earnings amounting to $101 million, a 14 percent increase compared to 2011.




Edited by Brooke Neuman


Related Contact Center Solutions Articles

    SYNETY Announces Integration of CloudCall with GoldMine CRM

    Users of GoldMine CRM will now be able to access telephony functions directly from within GoldMine. To provide this capability, Synety has announced integration of its on-demand business telephony application, CloudCall with GoldMine CRM, which will allow GoldMine users to use CloudCall by doing a regular upgrade of the CRM software. [ Read More ]
    05/22/2013

    SpeechStorm Unveils Personas in Latest Release of IVR

    SpeechStorm's most recent version of its Interactive Voice Response or IVR application is now available. Code-named 'Hitchcock', the latest version unveils SpeechStorm Personas, which allows customers to have varied experiences of call centre IVR and self-service, as per their selected profile, behavior, or liking. [ Read More ]
    05/22/2013

    Noble Systems Integrates Web Services with Customer Contact Programs

    Noble Systems Corporation has unveiled the Noble Web Interfacing Service or WISE, offering versatility to multichannel customer contact programs. Noble facilitates data exchange between applications with the help of web services. Apart from enhancing customer experience, the use of Web services accelerates response times to customer contacts. Online sales organizations will also experience enhanced "Speed to Lead". [ Read More ]
    05/22/2013

    Interactive Intelligence Collaborates With Kuwait-based FutureTech

    Interactive Intelligence Group Inc. has further extended its presence in the Middle East market after it entered into a strategic association with FutureTech, a provider of smart IT infrastructure and IT outsourcing offerings located in Kuwait. [ Read More ]
    05/22/2013

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources