Contact Center Solutions Featured Article

Forex-Metal Expands Customer Support in Japanese

February 26, 2013

An online Forex and CFD broker, Forex-Metal has expanded its customer support team with the addition of Japanese-speaking customer support representatives. This new customer support team will offer its services to the Japanese-speaking people via traditional media, including telephone and e-mails, new online tools like Skype, and via social media channels like Facebook (News - Alert).

Mark Kaye, Head of Sales and Marketing, Forex-Metal, said, “We have a multilingual support team covering many languages: English, Chinese, Spanish, Portuguese, Arabic, Russian, Urdu, Hindi, and now Japanese. This allows us to provide exceptional customer service to all clients in their language of preference.”

The new customer support team, catering to Japanese speakers, will be available on four weekdays, Monday through Thursday at 1 p.m. to 5 p.m. JST.

The new Japanese-speaking customer representatives can be contacted at +81-363880347 via telephone. They can be also be contacted via e-mail at japanese_support@forex-metal.com, or by Skype (News - Alert) at Japanese.support.

Forex-Metal has created a Facebook Page to promote their new service as well, allowing customers to connect with customer support representatives. The page provides an online presence for effective promotion and helps to build closer relationships with customers.

Forex-Metal offers online Forex and CFD trading for beginners and advanced traders. Formed in 2007 by a group of professional dealers, with many years of experience trading for financial institutions and banks, Forex-Metal is recognized as one of the leading Forex and CFD brokers.

The company is famous for its competitive forex trading conditions and outstanding customer service.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

AT&T to Layoff 188 Workers in Illinois, Offering Transfers to Nearby Locations

A recent news report from The State-Journal Register in Springfield, Ill., says the AT&T call center in Springfield will soon close, transferring its work and workers to other Illinois locations. [ Read More ]
07/25/2014

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014

Contact Centers in Africa-Engaging Citizens and Engine for Economic Development

The recognition of the value of modern contact centers is a global phenomenon in terms of enabling governments to better engage and serve their citizens and as a driver of economic growth. This has been exemplified over the years by the enormous impact of the contact center business in places like the Philippines and India, and is of growing importance in Eastern Europe and the Middle East. And, now it can and should be Africa's turn according to Christopher Bell, Interactive Intelligence's Chan… [ Read More ]
07/24/2014

Interactive Intelligence INTERACTIONS 2014 Draws 2,200-Plus Attendees from 42 Countries

It is always a sign of company health, and typically an indicator of overall market vitality as well, when an annual gathering of customers, partners and leading industry subject matter experts by a recognized industry continues to expand. A case in point is customer experience solutions provider Interactive Intelligence's recently concluded INTERACTIONS 2014. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!