Contact Center Solutions Featured Article

Forex-Metal Expands Customer Support in Japanese

February 26, 2013

An online Forex and CFD broker, Forex-Metal has expanded its customer support team with the addition of Japanese-speaking customer support representatives. This new customer support team will offer its services to the Japanese-speaking people via traditional media, including telephone and e-mails, new online tools like Skype, and via social media channels like Facebook (News - Alert).

Mark Kaye, Head of Sales and Marketing, Forex-Metal, said, “We have a multilingual support team covering many languages: English, Chinese, Spanish, Portuguese, Arabic, Russian, Urdu, Hindi, and now Japanese. This allows us to provide exceptional customer service to all clients in their language of preference.”

The new customer support team, catering to Japanese speakers, will be available on four weekdays, Monday through Thursday at 1 p.m. to 5 p.m. JST.

The new Japanese-speaking customer representatives can be contacted at +81-363880347 via telephone. They can be also be contacted via e-mail at japanese_support@forex-metal.com, or by Skype (News - Alert) at Japanese.support.

Forex-Metal has created a Facebook Page to promote their new service as well, allowing customers to connect with customer support representatives. The page provides an online presence for effective promotion and helps to build closer relationships with customers.

Forex-Metal offers online Forex and CFD trading for beginners and advanced traders. Formed in 2007 by a group of professional dealers, with many years of experience trading for financial institutions and banks, Forex-Metal is recognized as one of the leading Forex and CFD brokers.

The company is famous for its competitive forex trading conditions and outstanding customer service.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Micromax Invest in Brocade Ethernet to Power New Virtualized Data Center

Micromax Informatics, an India-based mobile handset manufacturer is, according to an IDC research, one of the Indian vendors that has powered the Indian smartphone market surge in 2013. With 16 percent market share in India and a strong presence in neighboring South Asian countries, the company is giving multinational mobile companies like Nokia and Samsung a run for their money. Having established itself as the second-largest smartphone player in India, the company is seeking a larger share of … [ Read More ]
07/31/2014

How A Complaining Customer Can Be Your New Best Friend

It's the kind of thing that's seldom thought of, particularly in the customer service field. There's a great opportunity in every complaining customer to make a new friend for the business, one that follows the brand, one that's willing to offer powerful word of mouth advertising, and one that's willing to stick with a business for life. But like all opportunities, it takes effort and diligence to realize, and there are some techniques to remember in order to turn that complaining customer into … [ Read More ]
07/30/2014

eGain Signs Definitive Agreement to Acquire Exony

eGain, a provider of customer engagement solutions, is soon to acquire Exony Limited, an innovative contact center software provider. [ Read More ]
07/30/2014

UK Businesses Ignore Social Media Potential

Social Media is a very important form of communication in this digital age. Worldwide, people interact and socialize on platforms such a Facebook and Twitter each day. Strangely enough, many of companies, at least those in UK, have not woken up to the potential of social media communication, according to a report published by Webhelp UK. [ Read More ]
07/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!