Contact Center Solutions Featured Article

February 26, 2013

Forex-Metal Expands Customer Support in Japanese

By Sujata Garud

TMCnet Contributor

An online Forex and CFD broker, Forex-Metal has expanded its customer support team with the addition of Japanese-speaking customer support representatives. This new customer support team will offer its services to the Japanese-speaking people via traditional media, including telephone and e-mails, new online tools like Skype, and via social media channels like Facebook (News - Alert).

Mark Kaye, Head of Sales and Marketing, Forex-Metal, said, “We have a multilingual support team covering many languages: English, Chinese, Spanish, Portuguese, Arabic, Russian, Urdu, Hindi, and now Japanese. This allows us to provide exceptional customer service to all clients in their language of preference.”

The new customer support team, catering to Japanese speakers, will be available on four weekdays, Monday through Thursday at 1 p.m. to 5 p.m. JST.

The new Japanese-speaking customer representatives can be contacted at +81-363880347 via telephone. They can be also be contacted via e-mail at japanese_support@forex-metal.com, or by Skype (News - Alert) at Japanese.support.

Forex-Metal has created a Facebook Page to promote their new service as well, allowing customers to connect with customer support representatives. The page provides an online presence for effective promotion and helps to build closer relationships with customers.

Forex-Metal offers online Forex and CFD trading for beginners and advanced traders. Formed in 2007 by a group of professional dealers, with many years of experience trading for financial institutions and banks, Forex-Metal is recognized as one of the leading Forex and CFD brokers.

The company is famous for its competitive forex trading conditions and outstanding customer service.

Edited by Braden Becker

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