Contact Center Solutions Featured Article

Convergys Adding Staff to North Carolina Contact Center

February 25, 2013

One of the ways you can tell that a company is having some real success, no matter what sector of the business world they operate in, is whether or not they are able to successfully operate their contact centers. Businesses that see an importance in turning contact centers into a revenue producing entity are the businesses that tend to stick around at the front of the crowd the longest. Convergys recognizes the possibility of turning a contact center into something that can help their bottom line.

Convergys (News - Alert) recently announced that while they won’t be opening a new call center, they will be adding to the staff members who are already working at their Charlotte, North Carolina center. In all, the Cincinnati based company will be adding as many as 1,600 employees to that call center. To make room for the influx of employees, the company will also be spending about $1.8 million to expand the center.

Convergys has clients that work in a number of different tech sectors. Just last week, the company put out a “casting call” for employees to work at its Charlotte center for a major cable and Internet provider.  In all, the company boasts about 3,000 employees throughout North Carolina.

In order to staff up, Convergys will be holding a job fair in the near future. The company is mainly looking for entry level employees who can help in the sales support arena using phone, e-mail and online contact forms. There could be some management positions to come out of this round of hiring.

Mecklenburg County, where Charlotte is located, has had a long history of employment through contact centers. County officials estimate as many as 13,000 people are employed at 50 different contact centers located throughout the county.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!