Contact Center Solutions Featured Article

Convergys Adding Staff to North Carolina Contact Center

February 25, 2013

One of the ways you can tell that a company is having some real success, no matter what sector of the business world they operate in, is whether or not they are able to successfully operate their contact centers. Businesses that see an importance in turning contact centers into a revenue producing entity are the businesses that tend to stick around at the front of the crowd the longest. Convergys recognizes the possibility of turning a contact center into something that can help their bottom line.

Convergys (News - Alert) recently announced that while they won’t be opening a new call center, they will be adding to the staff members who are already working at their Charlotte, North Carolina center. In all, the Cincinnati based company will be adding as many as 1,600 employees to that call center. To make room for the influx of employees, the company will also be spending about $1.8 million to expand the center.

Convergys has clients that work in a number of different tech sectors. Just last week, the company put out a “casting call” for employees to work at its Charlotte center for a major cable and Internet provider.  In all, the company boasts about 3,000 employees throughout North Carolina.

In order to staff up, Convergys will be holding a job fair in the near future. The company is mainly looking for entry level employees who can help in the sales support arena using phone, e-mail and online contact forms. There could be some management positions to come out of this round of hiring.

Mecklenburg County, where Charlotte is located, has had a long history of employment through contact centers. County officials estimate as many as 13,000 people are employed at 50 different contact centers located throughout the county.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Carrier iQ Showcases Capabilities at 2015 Mobile World Congress

Carrier iQ, provider of device-sourced mobile intelligence, announced three solutions for iQ Care and an executive customer experience management (CEM) solution to measure the actual mobile user experience at the 2015 Mobile World Congress in Barcelona. [ Read More ]
03/03/2015

Ytel Picks VoiceBase for Cloud Contact Center Speech Analytics Enhancement

It is no secret that contact centers are now intensely interested in Big Data and sophisticated analytics to improve operational efficiency, effectiveness and the customer experience. Let's face it, knowing who is saying what, when, where, why and with what result is extremely valuable. In fact, it is this need to know that has driven large volume contact centers to increasingly look to sophisticated speech analytics to give them the business intelligence they desire not just about customer inte… [ Read More ]
03/03/2015

Carrier iQ Showcases New Capabilities at 2015 Mobile World Congress

Carrier iQ adds three enhancements for obtaining actionable business intelligence from mobile devices. [ Read More ]
03/03/2015

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!