Contact Center Solutions Featured Article

ASC Telecom and CA Cheuvreux Implement New Solution to Handle Diverse Media in Communications Environment

February 22, 2013

ASC (News - Alert) telecom AG, a provider of solutions to record analyze and evaluate communications, and Credit Agricole Cheuvreux (CA Cheuvreux), an Europe-based independent equity broker, reportedly deployed a new recording solution that can seamlessly handle diverse media in an Alcatel-Lucent (News - Alert) communications environment.

CA Cheuvreux claimed that it provides clients with access to all the major global markets through trading, sales-trading and alternative execution services on over a hundred execution venues. Its range of services is underpinned by teams of traders, IT experts and specialized quantitative analysts.

The new communications recording solution is stated to be deployed at CA (News - Alert) Cheuvreux’ Paris headquarters. For the equity firm, the new solution took less trading floor space and seamlessly connected with different recording systems along with maximizing employee mobility. CA Cheuvreus also realized significant reduction in telephone and videoconferencing costs.

Frank Schaffrath, CEO at ASC commented, “Our implementation for CA Cheuvreux represents an amazing example of our ability, in tandem with Alcatel-Lucent, to centralize communications recording for a diverse global organization, achieving increased efficiency and cost savings as a result. Even more important, the system’s scalable and fail-safe architecture makes it ideal for financial institutions requiring both high business continuity and the ability to accommodate change.”

ASC explained that its MARATHON EVOLUTION communication system is designed for the most demanding requirements of busy financial trading floors, high-volume contact centers, mission-critical air traffic control centers and life-saving public safety organizations. Its VoIP recording software EVOip can capture IP-based communications and can be seamlessly integrated into any IT infrastructure or virtual environment. The features of EVOip and MARATHON EVOLUTION can be blended to support either pure IP-based or hybrid architectures and just one recorder is enough for both VoIP and traditional telephony environments.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Rimhub Holdings, Inc. Acquires Systems Integration

Rimhub Holdings has announced that the company has acquired Systems Integration, Inc. (SII), a company that provides contact center and IT help desk infrastructure solutions to U.S. Government agencies and commercial enterprises. The company also provides contact center and help desk systems. [ Read More ]
07/29/2014

California Association of Realtors Enhances Responsiveness with Interactive Intelligence

In the contact center solutions community, we hear so much these days about improving the customer experience and doing so with the additional objective of reducing costs. Contact centers after all are the front lines of customer interactions. Being able to be more responsive is key, along with taking advantage of state-of-the-art communications to dramatically reduce operating expenses. [ Read More ]
07/29/2014

Logitech's USB headset H570e to Enhance the UC Experience

With workplaces constantly changing, there has been an accelerated demand for software and headsets; while the transition to a softphone is almost automatic, the search for a good affordable headset that's tuned to unified communications platforms isn't easy. However, Logitech has a new comfortable one lined up that might just suit their needs-the USB headset H570e. [ Read More ]
07/28/2014

Talk2Rep Partners with Lighthouse Works

Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions. [ Read More ]
07/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!