Contact Center Solutions Featured Article

Qualfon Expands with Second Dumaguete Call Center Facility

February 22, 2013

Qualfon, a global business process outsourcing (BPO) provider, announced that it has inaugurated its second Dumaguete Qualfon facility.

With a track record of customer care growth, Qualfon has serviced its BPO clients since it was founded in 1996. Today, the company has over 10,000 call center agents servicing its international base of clients in the Philippines, Guyana, Mexico and Costa Rica and will launch operations in the U.S.

The new facility is spread in four floors with over 24,000 square feet, and has a capacity of over 1,300 seats. The place was inaugurated recently in presence of Senator Franklin Drilon, Congresswoman Jocelyn Limkaichong, and the Mayor of Dumaguete, Manuel Chiquiting Sagarbarria.

“We are proud to have Qualfon in this Negros Oriental. They have been great for the province and the city of Dumaguete and have become the employer of choice for many people. They are now the largest contact center / BPO organization here and continue to grow and bring more jobs and career growth opportunities to our people and have stimulated the economy in Dumaguete and the rest of the province,” said Congresswoman Jocelyn Limkaichong.

 “Qualfon has been operating in Dumaguete since 2010 and we are honored to recognize this new facility, as well as our employees, and show them that we are proud of their contributions as members of the Qualfon family," said Scott Warner, Site Director of Qualfon Dumaguete. "The dedication of this building represents our renewed commitment to them and our Dumaguete community."

Recently, Qualfon partnered with Aditya Birla Minacs (News - Alert) (News - Alert) to provide customer service and BPO solutions from Qualfon’s Mexico City location. The 600-seat Mexico City center will offer a range of facilities to employees in a working environment. Minacs, a global business solutions company, will provide customer support services in English and Spanish to Minacs’ clients in North America.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!