Contact Center Solutions Featured Article

Qualfon Expands with Second Dumaguete Call Center Facility

February 22, 2013

Qualfon, a global business process outsourcing (BPO) provider, announced that it has inaugurated its second Dumaguete Qualfon facility.

With a track record of customer care growth, Qualfon has serviced its BPO clients since it was founded in 1996. Today, the company has over 10,000 call center agents servicing its international base of clients in the Philippines, Guyana, Mexico and Costa Rica and will launch operations in the U.S.

The new facility is spread in four floors with over 24,000 square feet, and has a capacity of over 1,300 seats. The place was inaugurated recently in presence of Senator Franklin Drilon, Congresswoman Jocelyn Limkaichong, and the Mayor of Dumaguete, Manuel Chiquiting Sagarbarria.

“We are proud to have Qualfon in this Negros Oriental. They have been great for the province and the city of Dumaguete and have become the employer of choice for many people. They are now the largest contact center / BPO organization here and continue to grow and bring more jobs and career growth opportunities to our people and have stimulated the economy in Dumaguete and the rest of the province,” said Congresswoman Jocelyn Limkaichong.

 “Qualfon has been operating in Dumaguete since 2010 and we are honored to recognize this new facility, as well as our employees, and show them that we are proud of their contributions as members of the Qualfon family," said Scott Warner, Site Director of Qualfon Dumaguete. "The dedication of this building represents our renewed commitment to them and our Dumaguete community."

Recently, Qualfon partnered with Aditya Birla Minacs (News - Alert) (News - Alert) to provide customer service and BPO solutions from Qualfon’s Mexico City location. The 600-seat Mexico City center will offer a range of facilities to employees in a working environment. Minacs, a global business solutions company, will provide customer support services in English and Spanish to Minacs’ clients in North America.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!