Contact Center Solutions Featured Article

Nordstrom's 4th-quarter Sees a 20-percent Increase in Net Income

February 22, 2013

The Nordstrom brand has been answering many of the style questions of their customers for more than 100 years. While other upper-end retailers have fallen by the wayside to the many ups and downs the economy has produced in the past 100 years, Nordstrom seems to have a talent for weathering the storm and at times thriving. The fourth quarter report the company issued had some good numbers and a positive outlook for 2013 with more store openings. Net earnings of $284 million were higher than the $236 from the same quarter last year, an increase of 20 percent.

One of the reasons for the 20-percent increase is Nordstrom digital presence. The company has introduced an online store and implemented mobile and tablet applications to entice shoppers on their mobile devices. Online sales saw a big improvement in the fourth quarter with a 31 percent increase. The result was sales surpassed the $1 billion mark for the first time for online transactions, and of those mobile devices accounted for more than 20 percent.

A summary of the fourth quarter showed the same growth the company has been experiencing throughout the year. Net sales were $3.6 billion with earnings before paying in taxes, up by 20-percent compared to the same quarter the previous year. Other improvements for the company include same store sales up over six percent and Nordstrom Rack increased with net sales up by 23-percent in the fourth quarter.

Since 1901when it was just a small Seattle shoe shop working its way up to its current manifestation of more than 230 different types of outlets, Nordstrom has been growing and evolving with the times. The record number for sales it is experiencing is the result of significant investments in customer service improvements. The company wants the Nordstrom experience to be unique and the result has been a double-digit growth for three consecutive annual net sales.

"We aspire to be the retailer of choice wherever and whenever customers choose to shop with us. And we understand that our customers' definition of services (is) changing." Blake Nordstrom, the retailer's president,




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!