Contact Center Solutions Featured Article

Nordstrom's 4th-quarter Sees a 20-percent Increase in Net Income

February 22, 2013

The Nordstrom brand has been answering many of the style questions of their customers for more than 100 years. While other upper-end retailers have fallen by the wayside to the many ups and downs the economy has produced in the past 100 years, Nordstrom seems to have a talent for weathering the storm and at times thriving. The fourth quarter report the company issued had some good numbers and a positive outlook for 2013 with more store openings. Net earnings of $284 million were higher than the $236 from the same quarter last year, an increase of 20 percent.

One of the reasons for the 20-percent increase is Nordstrom digital presence. The company has introduced an online store and implemented mobile and tablet applications to entice shoppers on their mobile devices. Online sales saw a big improvement in the fourth quarter with a 31 percent increase. The result was sales surpassed the $1 billion mark for the first time for online transactions, and of those mobile devices accounted for more than 20 percent.

A summary of the fourth quarter showed the same growth the company has been experiencing throughout the year. Net sales were $3.6 billion with earnings before paying in taxes, up by 20-percent compared to the same quarter the previous year. Other improvements for the company include same store sales up over six percent and Nordstrom Rack increased with net sales up by 23-percent in the fourth quarter.

Since 1901when it was just a small Seattle shoe shop working its way up to its current manifestation of more than 230 different types of outlets, Nordstrom has been growing and evolving with the times. The record number for sales it is experiencing is the result of significant investments in customer service improvements. The company wants the Nordstrom experience to be unique and the result has been a double-digit growth for three consecutive annual net sales.

"We aspire to be the retailer of choice wherever and whenever customers choose to shop with us. And we understand that our customers' definition of services (is) changing." Blake Nordstrom, the retailer's president,




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Dell, Opower, TeleTech Address Customer Experience

The week in contact center solutions saw the introduction by Opower of a new solution to the marketplace, the partnership of Dell and Medallia, the announcement of a new TeleTech call center in the lone star state, and the awarding of accolades to Ambs Call Center. [ Read More ]
10/18/2014

Opower's Customer Engagement Platform Gets a Makeover with New Analytic Tools

Enterprises all over the world, across many industries and sectors, have woken up to the importance of delivering sound customer service. The utility sector is no exception. In fact, at a time when the earth's fossil fuel reserves are fast diminishing, the gas, water and electric utility companies are striving to take the customer relationship to a far deeper level, so that they may find themselves in a better position to influence their customers to adopt more sustainable lifestyles and minimiz… [ Read More ]
10/15/2014

Ambs Call Center Presented with 2014 CAM-X Award of Excellence

For the fifth consecutive year, Ambs Call Center is said to have received the exclusive 2014 CAM-X Award of Excellence and also has been rated as the one of the top 10 answering services in terms of quality in North America. [ Read More ]
10/13/2014

Dell Announces Medallia as Open Networking Customer

Medallia, a global leader in Software-as-a-Service Customer Experience Management solutions, recently opted for Dell's Open Networking solutions [ Read More ]
10/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!