Contact Center Solutions Featured Article

Interactive Intelligence Appoints Mervyn Gomez as Communications-as-a-Service Sales Executive

February 21, 2013

Industry veteran Mervyn Gomez recently joined Interactive Intelligence (News - Alert) as a Communications-as-a-Service sales executive.

Interactive Intelligence is a provider of unified business communications solutions for contact center automation, enterprise IP telephony and business process automation.

Prior to joining Interactive Intelligence, Mervyn worked for Sony Mobile Communications. There, he held several roles over a four-year period, including pre-sales consultant, technical account manager and product manager. He also served at LG Electronics as a technical sales engineer.

In addition to this, he worked as a network designer at Telstra (News - Alert) and sales consultant at Dell.

"Mervyn’s appointment signifies the rapid growth the local business has encountered over the last couple of years and solidifies our increased commitment towards our ever-expanding customer base in this area. We are very excited to have him on board,” Interactive Intelligence's managing director for Australia, New Zealand and the Pacific, Brendan Maree, said in a statement.

Academically, Mervyn holds a Masters of Telecommunications Engineering and a Bachelor of Engineering, majoring in Telecommunications and IT from the University of New South Wales. In his undergraduate degree, Gomez graduated with First Class Honors.

Founded in 1994, Interactive Intelligence has approximately 3,000 customers worldwide. The company is among Software Magazine's top 500 global software and services suppliers, and is ranked among Network World's (News - Alert) top 200 North American networking vendors.

In related news, TMC recently announced that Interactive Intelligence has joined the exciting lineup of Platinum Sponsors of ITEXPO Miami 2013. ITEXPO Platinum Sponsors include AudioCodes (News - Alert), NETXUSA, Interactive Intelligence and Sansay.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties

The U.S. Court of Appeals for the Seventh Circuit, based in Chicago, has given its approval of Redbox's practices for disclosing customer information to a third party regarding customer service issues. [ Read More ]
10/31/2014

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!