Contact centers across Nova Scotia are facing some tough competition against one another. At stake is a free pizza party and some serious bragging rights. The third annual United Way Challenge is a race to see which call center in the Canadian maritime province can raise the most money for the charity. For the last three years, Xerox has taken the cake (or the pizza, more specifically). Seven different call centers participated this year.
The competition is being organized in part by Contact Center Nova Scotia (CCNS), a trade association for call centers in the region.
"CCNS is a provincial organization, so of course we want this to grow," says Marco Colaiacovo, president of CCNS and site leader for Convergys. "Next year we want this event to be even bigger and better. Through its three years the Challenge has already raised more than $150,000 – that shows our industry is a vital part of our communities and we want to give something back."
Last year’s event raised $72,088.88 thanks to seven call centers in total: Arrow, Convergys, Davis and Henderson, Minacs, ScotiaBank, Staples and Xerox. CCNS says that it hopes to grow the challenge year over year, including at least 10 contact centers next year and raise close to $100K.
Once the winner of the event is declared, call center workers from the participating organizations that did not win serve pizza to the employees of the winning team. The ceremony also involves the awarding of the coveted “Eating Crow” trophy.