Contact Center Solutions Featured Article

ServicePower Nabs Stratix's Software Group to Enhance Field Service Workforce Management

February 14, 2013

ServicePower has announced the acquisition of Stratix Corporations' Software Division and Field Service Mobile software in an attempt to support the growing trend of Bring-Your-Own-Device (BYOD).

Stratix Field Service's software is a hybrid HTML5 browser-based technology which takes advantage of elements found in HTML5 and native applications. The mobile dispatch software will run on virtually any smart device and operating system, giving companies a chance to pursue a BYOD strategy for their employees and contractors.  

Mark Duffin, CEO of ServicePower, stated the acquisition reinforces his company's position as the only company that can provide a global field-management platform.

“The flexibility of the platform positions us for future growth and allows us to continue delivering a seamless, end-to-end solutions for our field-management clients,” said Duffin.

Prior to consuming Stratix’s software group, ServicePower provided two formats: its own mobile application that was developed to be operated on Windows, Windows Mobile and Blackberry devices and a partner network which offered mobile solutions, but ended up causing integration complexity issues. The acquisition of Stratix’s software ensures the availability of a mobile product while providing ServicePower with complete developmental control.

Gina Gallo, CEO of Stratix Corporation, said that the time was right to divest their software division to ServicePower so that their product could become part of a robust enterprise grade field service.

"ServicePower's Field Service products will join our portfolio of software applications that we offer to customers as part of our Managed Mobile Services which helps them plan, deploy and then support their mobile users in the Enterprise,” stated Gallo.

Customers will be able to deploy the application on any Web-connected device in order to communicate in real time, perhaps about a particular job status or a GPS location. The software will support disconnected data, signature capture and barcode scanning. Items such as native navigation and labor pricing are also included.

The new software will be rebranded under the ServicePower ServiceMobility product set.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Gubagoo Optimizes its Chat Platform for Mobile

Gubagoo is enabling dealers to track and target customers that visit their website through a smartphone or a tablet. [ Read More ]
04/22/2014

Wisconsin Making Call Center Business Worthwhile for SPI Global

The call center business market is one that has been getting all the more popular over the last few months. That has never been more obvious in Madison, Wis., where the state has just announced it will be giving a Philippines-based outsourcing company more than half a million dollars in order to expand a local call center. In exchange for incentives that will total $575,000 the company has said it will add as many as 286 jobs over the next three years. [ Read More ]
04/21/2014

Intelecom Launches New Version of Connect

Intelecom Group AS, a provider of contact centre solutions, recently announced that it has added a new set of feature in the newer version of Connect, its multichannel cloud based contact centre solution. The new features will help the clients monitor, manage and control the contact centre online and from within a single interface. [ Read More ]
04/21/2014

BenchmarkPortal Reveals the 2014 Top 100 Call Centers Contest Winners

For those of you in the contact center solutions industry, BenchmarkPortal should be a familiar name. If the name does not resonate, the company has carved out an impressive niche in the international contact center community, with vendors and contact center administrators, as a recognized analytics and consultative resource. As the name implies, it benchmarks almost every imaginable activity relating to contact centers and uses the knowledge gained from evaluation of key performance indicators … [ Read More ]
04/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!