Contact Center Solutions Featured Article

ServicePower Nabs Stratix's Software Group to Enhance Field Service Workforce Management

February 14, 2013

ServicePower has announced the acquisition of Stratix Corporations' Software Division and Field Service Mobile software in an attempt to support the growing trend of Bring-Your-Own-Device (BYOD).

Stratix Field Service's software is a hybrid HTML5 browser-based technology which takes advantage of elements found in HTML5 and native applications. The mobile dispatch software will run on virtually any smart device and operating system, giving companies a chance to pursue a BYOD strategy for their employees and contractors.  

Mark Duffin, CEO of ServicePower, stated the acquisition reinforces his company's position as the only company that can provide a global field-management platform.

“The flexibility of the platform positions us for future growth and allows us to continue delivering a seamless, end-to-end solutions for our field-management clients,” said Duffin.

Prior to consuming Stratix’s software group, ServicePower provided two formats: its own mobile application that was developed to be operated on Windows, Windows Mobile and Blackberry devices and a partner network which offered mobile solutions, but ended up causing integration complexity issues. The acquisition of Stratix’s software ensures the availability of a mobile product while providing ServicePower with complete developmental control.

Gina Gallo, CEO of Stratix Corporation, said that the time was right to divest their software division to ServicePower so that their product could become part of a robust enterprise grade field service.

"ServicePower's Field Service products will join our portfolio of software applications that we offer to customers as part of our Managed Mobile Services which helps them plan, deploy and then support their mobile users in the Enterprise,” stated Gallo.

Customers will be able to deploy the application on any Web-connected device in order to communicate in real time, perhaps about a particular job status or a GPS location. The software will support disconnected data, signature capture and barcode scanning. Items such as native navigation and labor pricing are also included.

The new software will be rebranded under the ServicePower ServiceMobility product set.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!