Contact Center Solutions Featured Article

ServicePower Nabs Stratix's Software Group to Enhance Field Service Workforce Management

February 14, 2013

ServicePower has announced the acquisition of Stratix Corporations' Software Division and Field Service Mobile software in an attempt to support the growing trend of Bring-Your-Own-Device (BYOD).

Stratix Field Service's software is a hybrid HTML5 browser-based technology which takes advantage of elements found in HTML5 and native applications. The mobile dispatch software will run on virtually any smart device and operating system, giving companies a chance to pursue a BYOD strategy for their employees and contractors.  

Mark Duffin, CEO of ServicePower, stated the acquisition reinforces his company's position as the only company that can provide a global field-management platform.

“The flexibility of the platform positions us for future growth and allows us to continue delivering a seamless, end-to-end solutions for our field-management clients,” said Duffin.

Prior to consuming Stratix’s software group, ServicePower provided two formats: its own mobile application that was developed to be operated on Windows, Windows Mobile and Blackberry devices and a partner network which offered mobile solutions, but ended up causing integration complexity issues. The acquisition of Stratix’s software ensures the availability of a mobile product while providing ServicePower with complete developmental control.

Gina Gallo, CEO of Stratix Corporation, said that the time was right to divest their software division to ServicePower so that their product could become part of a robust enterprise grade field service.

"ServicePower's Field Service products will join our portfolio of software applications that we offer to customers as part of our Managed Mobile Services which helps them plan, deploy and then support their mobile users in the Enterprise,” stated Gallo.

Customers will be able to deploy the application on any Web-connected device in order to communicate in real time, perhaps about a particular job status or a GPS location. The software will support disconnected data, signature capture and barcode scanning. Items such as native navigation and labor pricing are also included.

The new software will be rebranded under the ServicePower ServiceMobility product set.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

The FCC Hits AT&T With the Largest Privacy and Data Security Enforcement Action to Date

A breach that took place in AT&T call centers in Mexico, Colombia and the Philippines didn't make much news when it happened; but what brought it to light was the settlement the company made with the FCC. [ Read More ]
04/13/2015

Enghouse Interactive CRM Connecter 1.0 Certified for Integration with SAP

The big trend in customer experience management (CEM) is enabling customer care agents to have better real-time visibility of all aspects of the customer journey. In particular this means providing the valuable information that exists in customer relationship management systems and other databases where relevant information resides. [ Read More ]
04/10/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!