Contact Center Solutions Featured Article

ServicePower Nabs Stratix's Software Group to Enhance Field Service Workforce Management

February 14, 2013

ServicePower has announced the acquisition of Stratix Corporations' Software Division and Field Service Mobile software in an attempt to support the growing trend of Bring-Your-Own-Device (BYOD).

Stratix Field Service's software is a hybrid HTML5 browser-based technology which takes advantage of elements found in HTML5 and native applications. The mobile dispatch software will run on virtually any smart device and operating system, giving companies a chance to pursue a BYOD strategy for their employees and contractors.  

Mark Duffin, CEO of ServicePower, stated the acquisition reinforces his company's position as the only company that can provide a global field-management platform.

“The flexibility of the platform positions us for future growth and allows us to continue delivering a seamless, end-to-end solutions for our field-management clients,” said Duffin.

Prior to consuming Stratix’s software group, ServicePower provided two formats: its own mobile application that was developed to be operated on Windows, Windows Mobile and Blackberry devices and a partner network which offered mobile solutions, but ended up causing integration complexity issues. The acquisition of Stratix’s software ensures the availability of a mobile product while providing ServicePower with complete developmental control.

Gina Gallo, CEO of Stratix Corporation, said that the time was right to divest their software division to ServicePower so that their product could become part of a robust enterprise grade field service.

"ServicePower's Field Service products will join our portfolio of software applications that we offer to customers as part of our Managed Mobile Services which helps them plan, deploy and then support their mobile users in the Enterprise,” stated Gallo.

Customers will be able to deploy the application on any Web-connected device in order to communicate in real time, perhaps about a particular job status or a GPS location. The software will support disconnected data, signature capture and barcode scanning. Items such as native navigation and labor pricing are also included.

The new software will be rebranded under the ServicePower ServiceMobility product set.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Celebrates 20th Anniversary

For most of the members of the Contact Center Solutions Community, it might be hard to remember a time when our community host Interactive Intelligence was not a significant player in the industry. However, as someone who has been around a bit longer, it seems like only yesterday that I started becoming intrigued with the activities of this company, which chose as its headquarters the unlikely location of Indianapolis, IN. [ Read More ]
12/19/2014

Spoken Communications to Power Avaya Hybrid Cloud Solution for Contact Centers

Avaya adds hybrid option for contact center transformation powered by Spoken Communications. [ Read More ]
12/19/2014

WebRTC Support on SIP PBX Highlights use for Omnichannel Interactions

2015 is going to highlight how and why WebRTC, SIP and Contact Centers are perfect together. [ Read More ]
12/19/2014

HHS Teams with Monster, Peer.org and Higi to Assist in Affordable Care Act Open Enrollment

The Health and Human Services Department (HHS)is using popular websites to spread word on open enrollment period. [ Read More ]
12/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!