Contact Center Solutions Featured Article
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Discrimination of any kind is illegal, but unfortunately it still exists. In order to help common public to deal with the issues of discrimination in all walks of life, Sitel UK, an expert in outsourced customer contact solutions, was commissioned in October 2012 to provide the new Equality Advisory and Support Service (EASS).
Timely Customer Support and Real-Time Information Help Contact Centers Engage with Social Media Customers
For a long time, customers who needed to interact with the companies they buy products and services from felt largely powerless. They could call into a call center and wait in queue and hope to get a person who answered their questions or they could send an e-mail, knowing there was only a 50-50 chance they would get a response.
With the concept of social shopping having taken center stage, brand marketers are putting in a good deal of effort to leverage the power of social media to enhance customer engagement, boost sales and retain customer loyalty through live interactions.
Hawai'i Health Connector has chosen MAXIMUS, a worldwide provider of government services, for the development, deployment and administration of its Customer Service Contact Center and Support Service. The $12 million contract, comprised of a three-year base period and two one-year alternative periods, will commence on June 16, 2013.
Featured Success Story
Featured Product Demo
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
- Part 1: Home Agents: The Big Game Changer [white paper]
- Part 2: Leveraging Technology for Remote Agents
- Part 3: Next Generation Home Working
- Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
Ask the Expert
- Kohl's Selects Interactive Intelligence Cloud Communications Solution
May 17, 2013
- Interactive Intelligence Ranked among Indiana's Best Places to Work
May 10, 2013
- Interactive Intelligence to Host Financial Analyst and Investor Day
May 9, 2013
- Latitude Software, an Interactive Intelligence Company, Releases Major Upgrade to Debt Collection Software
May 8, 2013
- Interactive Intelligence Reports First-Quarter 2013 Financial Results
May 6, 2013