Contact Center Solutions Featured Article

CWA Worried T-Mobile May Do Away with Call Center Jobs After Metro PCS Merger

February 12, 2013

Despite being largely considered one of the big mobile phone providers in the United States, T-Mobile (News - Alert) has been struggling enough that they are looking to merge with another cellular provider in Metro PCS. While the company says that this merger will only help its bottom line in the long run, there are some employees who wonder whether they might be lost in the shuffle. In particular, employees at a contact center in Chattanooga, Tennessee are worried that the merge could make that contact center obsolete.

For its part, T-Mobile is still claiming that it understands just how important these kinds of call centers are to maintaining a successful business atmosphere. The company believes that if it is able to pull off the merger with Metro PCS it will actually strengthen its standing and make it even more likely that branches like that particular contact center will be able to stay healthy and operative.

A labor union in the area is not willing to just take T-Mobile at its word, saying that it wants regulators who are overseeing the potential deal to make the two companies promise that they are not going to relocate any contact center jobs outside the United States.

"These two companies planning to come together have significant histories of offshoring jobs out of the United States and we don't know what their plans are for the future," said Tony Daley, research economist for the Communications Workers of America (CWA (News - Alert)). "We're encouraging these companies to make a commitment to keep their workforces and to develop the expertise of their current workers rather than ship these jobs overseas."

Technically, the CWA has not been able to officially organize at this particular call center, but they are still looking out for the best interests of employees there. Members of the CWA met with state legislators and city leaders in order to try and lobby them to write letters to the regulators who will oversee the potential merger. The more who are contacting these regulators, the better when it comes to getting them to look at the community before they let the deal go through.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis

It seems like the end of the year needs to get here faster. The reason is Contact Center Solutions Community sponsor Interactive Intelligence may run out of space at its headquarters in Indianapolis, IN because of the recognition the company has received in just the past few weeks. [ Read More ]
12/16/2014

Frontier Communications Adding to Bi-Lingual Customer Service

As has been noted in several postings in TMCnet's contact center solutions community, being able to offer multi-lingual, but importantly in the U.S. bi-lingual customer care with Spanish as the second language, has become critical in almost every vertical market. Indicative of this is the announcement from TMC's home state, dominant service provider Frontier Communications has announced it will add 25 employees to its Connecticut contact center. The reason for the expansion is to provide support… [ Read More ]
12/15/2014

Rush Enterprises Grow Dealership and Contact Center Network

One of the reasons the contact center solutions business has been and will continue to be robust is rather obvious, i.e., as companies grow they need to grow their ability to provide great customer experiences both physically and virtually. An example of this comes from Texas-based Rush Truck Centers (RTC), the dealership arm of $3.4 billion conglomerate Rush Enterprises. It has announced that not only is it expanding its footprint in Florida and Texas, but at the same time it will be adding to … [ Read More ]
12/15/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya

Contact Center Solutions Community news and ingights including the growing importance of WebRTC. [ Read More ]
12/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!