Contact Center Solutions Featured Article

CWA Worried T-Mobile May Do Away with Call Center Jobs After Metro PCS Merger

February 12, 2013

Despite being largely considered one of the big mobile phone providers in the United States, T-Mobile (News - Alert) has been struggling enough that they are looking to merge with another cellular provider in Metro PCS. While the company says that this merger will only help its bottom line in the long run, there are some employees who wonder whether they might be lost in the shuffle. In particular, employees at a contact center in Chattanooga, Tennessee are worried that the merge could make that contact center obsolete.

For its part, T-Mobile is still claiming that it understands just how important these kinds of call centers are to maintaining a successful business atmosphere. The company believes that if it is able to pull off the merger with Metro PCS it will actually strengthen its standing and make it even more likely that branches like that particular contact center will be able to stay healthy and operative.

A labor union in the area is not willing to just take T-Mobile at its word, saying that it wants regulators who are overseeing the potential deal to make the two companies promise that they are not going to relocate any contact center jobs outside the United States.

"These two companies planning to come together have significant histories of offshoring jobs out of the United States and we don't know what their plans are for the future," said Tony Daley, research economist for the Communications Workers of America (CWA (News - Alert)). "We're encouraging these companies to make a commitment to keep their workforces and to develop the expertise of their current workers rather than ship these jobs overseas."

Technically, the CWA has not been able to officially organize at this particular call center, but they are still looking out for the best interests of employees there. Members of the CWA met with state legislators and city leaders in order to try and lobby them to write letters to the regulators who will oversee the potential merger. The more who are contacting these regulators, the better when it comes to getting them to look at the community before they let the deal go through.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Logitech's USB headset H570e to Enhance the UC Experience

With workplaces constantly changing, there has been an accelerated demand for software and headsets; while the transition to a softphone is almost automatic, the search for a good affordable headset that's tuned to unified communications platforms isn't easy. However, Logitech has a new comfortable one lined up that might just suit their needs-the USB headset H570e. [ Read More ]
07/28/2014

Talk2Rep Partners with Lighthouse Works

Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions. [ Read More ]
07/28/2014

Contact Center Solutions Week in Review

The Contact Center Solutions Community this past week once again delivered an eclectic mix of industry recognition, news about job opportunities/or lost ones, industry growth, new capabilities and some trend spotting. [ Read More ]
07/26/2014

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!