Contact Center Solutions Featured Article

CWA Worried T-Mobile May Do Away with Call Center Jobs After Metro PCS Merger

February 12, 2013

Despite being largely considered one of the big mobile phone providers in the United States, T-Mobile (News - Alert) has been struggling enough that they are looking to merge with another cellular provider in Metro PCS. While the company says that this merger will only help its bottom line in the long run, there are some employees who wonder whether they might be lost in the shuffle. In particular, employees at a contact center in Chattanooga, Tennessee are worried that the merge could make that contact center obsolete.

For its part, T-Mobile is still claiming that it understands just how important these kinds of call centers are to maintaining a successful business atmosphere. The company believes that if it is able to pull off the merger with Metro PCS it will actually strengthen its standing and make it even more likely that branches like that particular contact center will be able to stay healthy and operative.

A labor union in the area is not willing to just take T-Mobile at its word, saying that it wants regulators who are overseeing the potential deal to make the two companies promise that they are not going to relocate any contact center jobs outside the United States.

"These two companies planning to come together have significant histories of offshoring jobs out of the United States and we don't know what their plans are for the future," said Tony Daley, research economist for the Communications Workers of America (CWA (News - Alert)). "We're encouraging these companies to make a commitment to keep their workforces and to develop the expertise of their current workers rather than ship these jobs overseas."

Technically, the CWA has not been able to officially organize at this particular call center, but they are still looking out for the best interests of employees there. Members of the CWA met with state legislators and city leaders in order to try and lobby them to write letters to the regulators who will oversee the potential merger. The more who are contacting these regulators, the better when it comes to getting them to look at the community before they let the deal go through.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Agero Adding More Than 100 People to Florida Call Center

Agero, a company that assists people who are calling in with a need for road side assistance, has just announced that it plans on hiring more than 100 new employees over the next 12 months. The company will likely add those contact center employees to the 500 that are located at a call center in Sebring, Florida, according to the Highlands Today. [ Read More ]
07/24/2014

COLA Relies on Interactive Intelligence

One of the real benefits of next generation customer interactions solutions is their ability to fully support employees, anywhere, any time and all the time if necessary. In short, a business disruption at a physical location, even headquarters, for any length of time does not mean you are literally out of business. In fact, in an always on/all ways on connected world, having your "front line" people available to customers as well as other employees and ecosystem partners is an absolute necessit… [ Read More ]
07/24/2014

Computer Instruments Unveils 2.0 of Screen Pop Premium

Software manufacturer Computer Instruments Inc, CI, unveiled its latest version, Release 2.0 of Screen Pop Premium (SPP), a productivity tool that will improve and enhance organization and save their valuable time. [ Read More ]
07/23/2014

BenchmarkPortal Awards Center of Excellence Certification to Brother International

The Brother International customer contact center has recently earned Center of Excellence certification from BenchmarkPortal, a contact center research and consulting organization. [ Read More ]
07/23/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!