Contact Center Solutions Featured Article

eGain Positioned in the "Leaders" Quadrant of the Magic Quadrant

February 11, 2013

With so many platforms available to communicate with the customers, companies are finding the job of customer communication is easy and difficult at the same time. On the one hand, they can reach customers through more than one channel, and on the other, they are not too sure which channel is preferred by the customer.

eGain, a company that makes it easier to communicate with customers on various communication platforms, has announced that the company has been positioned in the magic quadrant by Gartner (News - Alert) for its CRM Web Customer Service Applications.

eGain makes multichannel customer engagement easier for the customers. It allows them to bring together a host of communication platforms with modular applications, which are created using a common platform.

According to Gartner, leaders in magic quadrant have a vision that can change the dynamics of the market they are operating in. Then, these leaders back that up with products that help them in realizing their vision. According to Gartner, the clients of magic quadrant leaders state that these leaders deliver high value products and always fulfill their commitments.

Among the many qualities required for a leader, Gartner considers the ability of their product to make a positive impact the most important one. According to Gartner, the leaders’ products not only improve its customer’s position in the market, but it also reduces cost, leading to a two faced increase in profitability.

According to eGain, the company provides the industry’s only unified customer engagement and knowledge management software suite. It provides customer interaction hub platform for its clients which allow them to deliver a memorable communication experience to their customers.

“We are delighted to be in the Leaders quadrant," said Ashu Roy, eGain CEO. "We are very excited at the prospect of powering even more innovative and ambitious online customer engagement strategies.”

In 2011, the company introduced eGain 10 for Cisco (News - Alert) Unified Contact Center Express (Unified CCX) 8.5.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014

Xerox Virtual Customer Care Agent Soon to Enter the Market

Today, many companies are working toward simplifying the workplace so that they can allocate more time and resources to their core business. WDS is one such company dedicated to making it customer's life easier. Recently, the company has introduced an intelligent, virtual customer care agent that can recognize and resolve customer questions in the same way a human agent would. [ Read More ]
10/29/2014

Cyara Partners with GlobalNet

Cyara, a provider of integrated, automated customer communication systems testing software, recently announced that GlobalNet, a company that provides customer experience innovation lifecycle services, has joined the company's Expert Partner Program. As a result, Cyara's contact center testing software has been integrated with GlobalNet's Customer Experience Innovation Lifecycle, expanding Cyara's market in North America. [ Read More ]
10/29/2014

The Personalization of Patient Care

There is little dispute that the healthcare system is not just one of the largest vertical markets for the consumption of modern technology in general but for ICT-related solutions specifically. Whether it is the digitization of medical records, the establishment of healthcare exchanges in the U.S., telemedicine, enhanced communications for first responders, etc. The appetite for ICT is almost insatiatable. [ Read More ]
10/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!