Contact Center Solutions Featured Article

RecordFee.com Ups the Ante on Customer Service with New Program

February 11, 2013

Good customer service is a sound investment for any company; satisfied customers help create brand value, and in the current economic scenario, customers need to go away happy and come back for more.

RecordFee, which offers a customer service solution for public records reports, is making a huge effort to keep customers happy and satisfied by introducing its new Gold Star customer service program, which helps ensure that the company’s service reps work to their full potential.

RecordFee’s company spokesman, Josh Fraser (News - Alert), said that unlike other companies, who believe in strict measures for non performance, RecordFee could motivate customer service reps by giving proper rewards.

Customer feedback would be used to structure the program.

 “What we are going to do is track the amount of positive and negative feedback each and every customer service professional receives,” Fraser said.

After tracking the feedback for a month, the employee that had the most positive reviews and the fewest negative reviews would be declared the Gold Star employee of the month, and that employee would be rewarded with a bonus equal to a month’s pay.

The same yardstick would be used to determine the Gold Star Employee of the year.

It’s a well-known fact that any company program is as strong as its weakest employee. Hence, keeping them motivated and ensuring that they always peak to their abilities is crucial.

By rewarding good work, the company believes staff will go to great lengths to ensure that customers are satisfied when they contact RecordFee.com for customer support.

RecordFee.com is regarded as a trusted source and processes thousands of online searches, and is reportedly earning a reputation as a leader in the public records and customer service industries.

Responding to reports that the newly sworn-in Congress plans to tackle Internet privacy legislation this term, RecordFee.com is encouraging representatives to maintain the transparency standards of the Freedom of Information Act.




Edited by Braden Becker

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