Contact Center Solutions Featured Article

RecordFee.com Ups the Ante on Customer Service with New Program

February 11, 2013

Good customer service is a sound investment for any company; satisfied customers help create brand value, and in the current economic scenario, customers need to go away happy and come back for more.

RecordFee, which offers a customer service solution for public records reports, is making a huge effort to keep customers happy and satisfied by introducing its new Gold Star customer service program, which helps ensure that the company’s service reps work to their full potential.

RecordFee’s company spokesman, Josh Fraser (News - Alert), said that unlike other companies, who believe in strict measures for non performance, RecordFee could motivate customer service reps by giving proper rewards.

Customer feedback would be used to structure the program.

 “What we are going to do is track the amount of positive and negative feedback each and every customer service professional receives,” Fraser said.

After tracking the feedback for a month, the employee that had the most positive reviews and the fewest negative reviews would be declared the Gold Star employee of the month, and that employee would be rewarded with a bonus equal to a month’s pay.

The same yardstick would be used to determine the Gold Star Employee of the year.

It’s a well-known fact that any company program is as strong as its weakest employee. Hence, keeping them motivated and ensuring that they always peak to their abilities is crucial.

By rewarding good work, the company believes staff will go to great lengths to ensure that customers are satisfied when they contact RecordFee.com for customer support.

RecordFee.com is regarded as a trusted source and processes thousands of online searches, and is reportedly earning a reputation as a leader in the public records and customer service industries.

Responding to reports that the newly sworn-in Congress plans to tackle Internet privacy legislation this term, RecordFee.com is encouraging representatives to maintain the transparency standards of the Freedom of Information Act.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!