Contact Center Solutions Featured Article

RecordFee.com Ups the Ante on Customer Service with New Program

February 11, 2013

Good customer service is a sound investment for any company; satisfied customers help create brand value, and in the current economic scenario, customers need to go away happy and come back for more.

RecordFee, which offers a customer service solution for public records reports, is making a huge effort to keep customers happy and satisfied by introducing its new Gold Star customer service program, which helps ensure that the company’s service reps work to their full potential.

RecordFee’s company spokesman, Josh Fraser (News - Alert), said that unlike other companies, who believe in strict measures for non performance, RecordFee could motivate customer service reps by giving proper rewards.

Customer feedback would be used to structure the program.

 “What we are going to do is track the amount of positive and negative feedback each and every customer service professional receives,” Fraser said.

After tracking the feedback for a month, the employee that had the most positive reviews and the fewest negative reviews would be declared the Gold Star employee of the month, and that employee would be rewarded with a bonus equal to a month’s pay.

The same yardstick would be used to determine the Gold Star Employee of the year.

It’s a well-known fact that any company program is as strong as its weakest employee. Hence, keeping them motivated and ensuring that they always peak to their abilities is crucial.

By rewarding good work, the company believes staff will go to great lengths to ensure that customers are satisfied when they contact RecordFee.com for customer support.

RecordFee.com is regarded as a trusted source and processes thousands of online searches, and is reportedly earning a reputation as a leader in the public records and customer service industries.

Responding to reports that the newly sworn-in Congress plans to tackle Internet privacy legislation this term, RecordFee.com is encouraging representatives to maintain the transparency standards of the Freedom of Information Act.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties

The U.S. Court of Appeals for the Seventh Circuit, based in Chicago, has given its approval of Redbox's practices for disclosing customer information to a third party regarding customer service issues. [ Read More ]
10/31/2014

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!