Contact Center Solutions Featured Article

HomeValue.us.org Refurbishes Website with Call Center Services

February 05, 2013

Investment in the real estate industry can be a tricky affair, and agents are a shade reluctant to move ahead boldly with their purchases as they are not sure whether the property's credentials are correct and proper. Neighborhood safety, residential foreclosures, school systems and other factors have to be considered.

HomeValue.us.org makes the task much easier by not only offering home estimates but also background information for properties that investors are interested in buying.

In an effort to enhance customer satisfaction, the website has refurbished its services by adding call center services and evaluation reports that are expected to help agents supply customers with information that will leave them satisfied at the end of the conversation.

In case clients are dissatisfied either with the home value report or help services, they are entitled to a refund.

To ensure that all of this happens, the call performance of customer service agents is evaluated weekly. Positive and negative performances are recorded, while escalations to a manager are merely documented.

It pays to put in a good performance and get customers interested in HomeValue.us.org products, for such agents are rewarded for their hard work with perks, more time-off and many other bonuses by the managerial staff. Such positive practices give a boost to agents and the customer service department as such benefits. 

Regular monitoring and rewarding of good services tendered are expected to improve call quality standards. This in turn means a happy agent and therefore a happy customer.

Indeed, HomeValue.us.org offers the dual benefits of employee boost and good customer connect.

In related news, PropertyValue.us.org is in the process of releasing a news blog that is expected to keep customers updated on the latest real estate happenings and company changes. Real estate laws are constantly changing and property investors need to be aware of these changes immediately.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

Logitech's USB headset H570e to Enhance the UC Experience

With workplaces constantly changing, there has been an accelerated demand for software and headsets; while the transition to a softphone is almost automatic, the search for a good affordable headset that's tuned to unified communications platforms isn't easy. However, Logitech has a new comfortable one lined up that might just suit their needs-the USB headset H570e. [ Read More ]
07/28/2014

Talk2Rep Partners with Lighthouse Works

Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions. [ Read More ]
07/28/2014

Contact Center Solutions Week in Review

The Contact Center Solutions Community this past week once again delivered an eclectic mix of industry recognition, news about job opportunities/or lost ones, industry growth, new capabilities and some trend spotting. [ Read More ]
07/26/2014

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!