Contact Center Solutions Featured Article

HomeValue.us.org Refurbishes Website with Call Center Services

February 05, 2013

Investment in the real estate industry can be a tricky affair, and agents are a shade reluctant to move ahead boldly with their purchases as they are not sure whether the property's credentials are correct and proper. Neighborhood safety, residential foreclosures, school systems and other factors have to be considered.

HomeValue.us.org makes the task much easier by not only offering home estimates but also background information for properties that investors are interested in buying.

In an effort to enhance customer satisfaction, the website has refurbished its services by adding call center services and evaluation reports that are expected to help agents supply customers with information that will leave them satisfied at the end of the conversation.

In case clients are dissatisfied either with the home value report or help services, they are entitled to a refund.

To ensure that all of this happens, the call performance of customer service agents is evaluated weekly. Positive and negative performances are recorded, while escalations to a manager are merely documented.

It pays to put in a good performance and get customers interested in HomeValue.us.org products, for such agents are rewarded for their hard work with perks, more time-off and many other bonuses by the managerial staff. Such positive practices give a boost to agents and the customer service department as such benefits. 

Regular monitoring and rewarding of good services tendered are expected to improve call quality standards. This in turn means a happy agent and therefore a happy customer.

Indeed, HomeValue.us.org offers the dual benefits of employee boost and good customer connect.

In related news, PropertyValue.us.org is in the process of releasing a news blog that is expected to keep customers updated on the latest real estate happenings and company changes. Real estate laws are constantly changing and property investors need to be aware of these changes immediately.




Edited by Carlos Olivera

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