Contact Center Solutions Featured Article

HomeValue.us.org Refurbishes Website with Call Center Services

February 05, 2013

Investment in the real estate industry can be a tricky affair, and agents are a shade reluctant to move ahead boldly with their purchases as they are not sure whether the property's credentials are correct and proper. Neighborhood safety, residential foreclosures, school systems and other factors have to be considered.

HomeValue.us.org makes the task much easier by not only offering home estimates but also background information for properties that investors are interested in buying.

In an effort to enhance customer satisfaction, the website has refurbished its services by adding call center services and evaluation reports that are expected to help agents supply customers with information that will leave them satisfied at the end of the conversation.

In case clients are dissatisfied either with the home value report or help services, they are entitled to a refund.

To ensure that all of this happens, the call performance of customer service agents is evaluated weekly. Positive and negative performances are recorded, while escalations to a manager are merely documented.

It pays to put in a good performance and get customers interested in HomeValue.us.org products, for such agents are rewarded for their hard work with perks, more time-off and many other bonuses by the managerial staff. Such positive practices give a boost to agents and the customer service department as such benefits. 

Regular monitoring and rewarding of good services tendered are expected to improve call quality standards. This in turn means a happy agent and therefore a happy customer.

Indeed, HomeValue.us.org offers the dual benefits of employee boost and good customer connect.

In related news, PropertyValue.us.org is in the process of releasing a news blog that is expected to keep customers updated on the latest real estate happenings and company changes. Real estate laws are constantly changing and property investors need to be aware of these changes immediately.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014

Santo Domingo Staging Job Fair For 5,000 Call Center Job Openings

The call center business world can have its ups and downs. The pay for some call center employees isn't good enough to lure the truly talented into the field. It can also be hard to keep a job in this field because companies tend to come and go rather quickly. Bilingual or multilingual call center workers are becoming all the rage in this business world these days. In Santo Domingo, the government has just announced that there are as many as 5,000 jobs available for those who can speak, French, … [ Read More ]
07/17/2014

Trialcard's Customer Experience Center Gets Certified as a Center of Excellence by BenchmarkPortal

For the second consecutive year, TrialCard's Customer Experience Center (CxC) has earned the Center of Excellence recognition from BenchmarkPortal , a global player in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. [ Read More ]
07/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!