Contact Center Solutions Featured Article

Interactive Intelligence Announces Strong Q4 and Year End Results

February 05, 2013

Unified IP business communications solutions provider Interactive Intelligence (News - Alert) announced its financial results for the fourth quarter of 2012 as well as the year ended December 31, and the news was good for the company.

Cloud-based orders for the fourth quarter were up 311 percent year-over-year, and 2012 cloud-based orders were up 123 percent year-over-year. Total orders grew by 119 percent from the fourth quarter of 2011, and total revenue was $70.5 million – an increase of 22 percent over the fourth quarter of 2011.

The company reported that cloud-based orders represented 39 percent of total orders.

"Our strong performance during the fourth quarter led to a record year for orders and revenues," said Interactive Intelligence founder and CEO, Dr. Donald Brown (News - Alert), in a statement. "In 2012, we have further extended our product leadership position and gained even more momentum in cloud-based offerings, which is the fastest growing segment of the contact center market. The number of our new cloud-based customers reached record levels in the fourth quarter and the total dollar amount of contracts continues growing at a rate significantly higher than the overall market.”

Indianapolis-based Interactive Intelligence is a provider of contact center, unified communications and business process automation software and services. The company's flagship unified IP business communications solutions may be deployed on-premises or via the cloud.

The company’s Customer Interaction Center (CIC) solution is a standards-based, multichannel contact center software platform that blends all media types with business systems.

The company said that it also sees strong earnings in its future.

“While continuing to add some of the most recognized global companies as customers, we remain committed to maintaining our pace of innovation, with several new products scheduled for release this year,” said Brown. “Looking forward, given our strong global pipeline of opportunities, we are reaffirming our 2013 total order growth forecast of 20 percent and expect cloud-based orders to represent approximately 50 percent of total 2013 orders. We remain focused on innovation, product leadership and cloud-based growth and are confident in our long-term financial profile, which will be driven by growth in recurring revenues.”

New solutions launched in 2012 include Interaction Mobilizer for Windows 8, a software platform that enables mid-size to large contact centers and enterprises to rapidly deploy customer service applications for tablets and other mobile devices; and Interaction Dialer version 4.0, a major predictive dialer software upgrade designed to improve ease-of-use, simplify management and help contact centers more effectively execute dialing campaigns.

The company also launched an e-commerce website, the Interactive Intelligence Marketplace, giving customers and resellers fast and easy access to products that complement the vendor's all-in-one IP communications software suite.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Watermark Consulting Study Reveals Business Value of a Great Customer Experience

For several years we have all heard how improving the customer experience has become a top priority of C-levels around the world, and that in a world of commoditization it is key to creating long-term sustainable competitive advantage. While this has been gospel for obvious reasons, it is always nice to have validation in the form of some statistics. This is precisely what customer experience advisory firm Watermark Consulting has done with its recent analysis of stock market returns which found… [ Read More ]
09/22/2014

Stalag Call Center?

I started thinking about Stalags a few weeks ago when I checked into a hotel with my wife. I pointed out a large call center across the street and my wife asked, "How do you know it is a call center? I don't see any signs saying that!" Her question hit me like a Mack truck. How did I know it was a call center? Were there any real clues or was I just clairvoyant? [ Read More ]
09/22/2014

Contact Center Solutions Week in Review: Hiring Spree in the US

There are two interesting trends that continue to make their appearance in Contact Center Solutions Community news on almost a weekly basis, and this week they are prominent. They happen to also be closely related. The first is that that with customer experience improvement being such a large priority for companies around the world, the investment in contact centers is clearly increasing. The second is that whether it is contact centers for individual companies and government agencies of relying… [ Read More ]
09/20/2014

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!