Contact Center Solutions Featured Article

Interactive Intelligence Announces Strong Q4 and Year End Results

February 05, 2013

Unified IP business communications solutions provider Interactive Intelligence (News - Alert) announced its financial results for the fourth quarter of 2012 as well as the year ended December 31, and the news was good for the company.

Cloud-based orders for the fourth quarter were up 311 percent year-over-year, and 2012 cloud-based orders were up 123 percent year-over-year. Total orders grew by 119 percent from the fourth quarter of 2011, and total revenue was $70.5 million – an increase of 22 percent over the fourth quarter of 2011.

The company reported that cloud-based orders represented 39 percent of total orders.

"Our strong performance during the fourth quarter led to a record year for orders and revenues," said Interactive Intelligence founder and CEO, Dr. Donald Brown (News - Alert), in a statement. "In 2012, we have further extended our product leadership position and gained even more momentum in cloud-based offerings, which is the fastest growing segment of the contact center market. The number of our new cloud-based customers reached record levels in the fourth quarter and the total dollar amount of contracts continues growing at a rate significantly higher than the overall market.”

Indianapolis-based Interactive Intelligence is a provider of contact center, unified communications and business process automation software and services. The company's flagship unified IP business communications solutions may be deployed on-premises or via the cloud.

The company’s Customer Interaction Center (CIC) solution is a standards-based, multichannel contact center software platform that blends all media types with business systems.

The company said that it also sees strong earnings in its future.

“While continuing to add some of the most recognized global companies as customers, we remain committed to maintaining our pace of innovation, with several new products scheduled for release this year,” said Brown. “Looking forward, given our strong global pipeline of opportunities, we are reaffirming our 2013 total order growth forecast of 20 percent and expect cloud-based orders to represent approximately 50 percent of total 2013 orders. We remain focused on innovation, product leadership and cloud-based growth and are confident in our long-term financial profile, which will be driven by growth in recurring revenues.”

New solutions launched in 2012 include Interaction Mobilizer for Windows 8, a software platform that enables mid-size to large contact centers and enterprises to rapidly deploy customer service applications for tablets and other mobile devices; and Interaction Dialer version 4.0, a major predictive dialer software upgrade designed to improve ease-of-use, simplify management and help contact centers more effectively execute dialing campaigns.

The company also launched an e-commerce website, the Interactive Intelligence Marketplace, giving customers and resellers fast and easy access to products that complement the vendor's all-in-one IP communications software suite.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!