Contact Center Solutions Featured Article

Interactive Intelligence Announces Strong Q4 and Year End Results

February 05, 2013

Unified IP business communications solutions provider Interactive Intelligence (News - Alert) announced its financial results for the fourth quarter of 2012 as well as the year ended December 31, and the news was good for the company.

Cloud-based orders for the fourth quarter were up 311 percent year-over-year, and 2012 cloud-based orders were up 123 percent year-over-year. Total orders grew by 119 percent from the fourth quarter of 2011, and total revenue was $70.5 million – an increase of 22 percent over the fourth quarter of 2011.

The company reported that cloud-based orders represented 39 percent of total orders.

"Our strong performance during the fourth quarter led to a record year for orders and revenues," said Interactive Intelligence founder and CEO, Dr. Donald Brown (News - Alert), in a statement. "In 2012, we have further extended our product leadership position and gained even more momentum in cloud-based offerings, which is the fastest growing segment of the contact center market. The number of our new cloud-based customers reached record levels in the fourth quarter and the total dollar amount of contracts continues growing at a rate significantly higher than the overall market.”

Indianapolis-based Interactive Intelligence is a provider of contact center, unified communications and business process automation software and services. The company's flagship unified IP business communications solutions may be deployed on-premises or via the cloud.

The company’s Customer Interaction Center (CIC) solution is a standards-based, multichannel contact center software platform that blends all media types with business systems.

The company said that it also sees strong earnings in its future.

“While continuing to add some of the most recognized global companies as customers, we remain committed to maintaining our pace of innovation, with several new products scheduled for release this year,” said Brown. “Looking forward, given our strong global pipeline of opportunities, we are reaffirming our 2013 total order growth forecast of 20 percent and expect cloud-based orders to represent approximately 50 percent of total 2013 orders. We remain focused on innovation, product leadership and cloud-based growth and are confident in our long-term financial profile, which will be driven by growth in recurring revenues.”

New solutions launched in 2012 include Interaction Mobilizer for Windows 8, a software platform that enables mid-size to large contact centers and enterprises to rapidly deploy customer service applications for tablets and other mobile devices; and Interaction Dialer version 4.0, a major predictive dialer software upgrade designed to improve ease-of-use, simplify management and help contact centers more effectively execute dialing campaigns.

The company also launched an e-commerce website, the Interactive Intelligence Marketplace, giving customers and resellers fast and easy access to products that complement the vendor's all-in-one IP communications software suite.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

The FCC Hits AT&T With the Largest Privacy and Data Security Enforcement Action to Date

A breach that took place in AT&T call centers in Mexico, Colombia and the Philippines didn't make much news when it happened; but what brought it to light was the settlement the company made with the FCC. [ Read More ]
04/13/2015

Enghouse Interactive CRM Connecter 1.0 Certified for Integration with SAP

The big trend in customer experience management (CEM) is enabling customer care agents to have better real-time visibility of all aspects of the customer journey. In particular this means providing the valuable information that exists in customer relationship management systems and other databases where relevant information resides. [ Read More ]
04/10/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!