Contact Center Solutions Featured Article

Teleservices Company InfoCision Chosen as One of America's Top 150 Workplaces

January 31, 2013

InfoCision (News - Alert) Management Corp. annouced this week that it has been named one of America’s Top 150 Workplaces by WorkplaceDynamics. The Akron, Ohio-based call center outsourcing company was chosen among 872 organizations with more than 1,000 employees that participated in regional top workplaces programs. InfoCision offers a full range of inbound and outbound call center services, customized for clients across industries.

The National Top Workplaces list is determined from feeback gathered through an objective employee survey that contains 22 questions regarding quality of employment. The survey was conducted by WorkplaceDynamics, LLP, an on-demand employee survey provider, in conjunction with 30 regional newspapers. InfoCision participated in the Cleveland Plain Dealer’s Top Workplaces 2012 program.

“Thanks to all employees whose contributions and caring make our company a great place to work; and for sharing their opinions to help us achieve this ranking,” said InfoCision CEO Craig Taylor in a statement. “Being ranked on this is a great honor; and it will help us tremendously by attracting more top talent to our team, which will make our company even stronger into the future. I couldn’t be more proud of this company and all of our superb employees,” he added.

Employees rated InfoCision highly in part because of its culture, which includes new benefit and amenity programs developed in recent years to help employees achieve a healthy work/life balance and to succeed both at work and in their personal lives. These benefits include on-site fitness centers and wellness clinics, annual health fairs, access to flu shots, paid smoking cessation, subsidized weight loss programs and a free employee assistance program.

InfoCision has a high retention rate among employees compared to other call centers. Workplace surveys, such as the WorkplaceDynamics ranking, have found that access to quality healthcare is one of the most important determinants in a high employment quality ranking.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, happening now in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence to Host 'Pitfalls of TCPA' Web Event

Consider this either a gentle reminder or a call to action. If you are an accounts receivable management (ARM) professional, you are more than attuned to the fact that the Telephone Consumer Protection Act (TCPA) restrictions on your activities have gotten a whole lot more challenging. In fact, assuring TCPA compliance has become in many ways your job No. 1. Thankfully, help is at hand in the form of education and insights from recognized industry experts. [ Read More ]
04/16/2014

Interactive Intelligence Group Inc. Has a New Partner in Saudi Arabia

Many companies are increasingly moving towards the idea of partnering with companies across the globe to expand their customer base in those respective countries. One such company is Interactive Intelligence Group Inc, a company that specializes in providing telecommunication solutions to businesses around the world. Recently, it has partnered with AWAL , the IT subsidiary of Saudi Telecom Company (STC), to reach out to customers located in Saudi Arabia. [ Read More ]
04/16/2014

Contact Centers Embracing Asterisk

The VoIP PBX Asterisk has long been touted, along with Linux, as one of the open source movement's biggest success stories, but how does the open source PBX fare under real-world contact center use? Very well, according to a guest post on Asterisk developer Digium's blog by Loway founder Lorenzo Emilitri. [ Read More ]
04/16/2014

OTRS Improves its Customer Support Software with New Features

OTRS Group has announced that it enhanced customer support software by adding new OTRS Feature Add-On "Ticket Allocation" feature to it. This is good news for service organizations and call centers that want to assign tickets automatically to its staff members. [ Read More ]
04/15/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!