Contact Center Solutions Featured Article

Teleservices Company InfoCision Chosen as One of America's Top 150 Workplaces

January 31, 2013

InfoCision (News - Alert) Management Corp. annouced this week that it has been named one of America’s Top 150 Workplaces by WorkplaceDynamics. The Akron, Ohio-based call center outsourcing company was chosen among 872 organizations with more than 1,000 employees that participated in regional top workplaces programs. InfoCision offers a full range of inbound and outbound call center services, customized for clients across industries.

The National Top Workplaces list is determined from feeback gathered through an objective employee survey that contains 22 questions regarding quality of employment. The survey was conducted by WorkplaceDynamics, LLP, an on-demand employee survey provider, in conjunction with 30 regional newspapers. InfoCision participated in the Cleveland Plain Dealer’s Top Workplaces 2012 program.

“Thanks to all employees whose contributions and caring make our company a great place to work; and for sharing their opinions to help us achieve this ranking,” said InfoCision CEO Craig Taylor in a statement. “Being ranked on this is a great honor; and it will help us tremendously by attracting more top talent to our team, which will make our company even stronger into the future. I couldn’t be more proud of this company and all of our superb employees,” he added.

Employees rated InfoCision highly in part because of its culture, which includes new benefit and amenity programs developed in recent years to help employees achieve a healthy work/life balance and to succeed both at work and in their personal lives. These benefits include on-site fitness centers and wellness clinics, annual health fairs, access to flu shots, paid smoking cessation, subsidized weight loss programs and a free employee assistance program.

InfoCision has a high retention rate among employees compared to other call centers. Workplace surveys, such as the WorkplaceDynamics ranking, have found that access to quality healthcare is one of the most important determinants in a high employment quality ranking.

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Edited by Brooke Neuman

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