Contact Center Solutions Featured Article

Green Tree Credit Solutions Makes 25 Percent Improvement in Collection Recovery Rate

January 30, 2013

Today’s collection environment has become more complex. The mortgage servicing companies need integrated collection and recovery solutions to improve collection and recovery rates. It seems that Green Tree Credit Solutions and its affiliate company, Landmark Asset Receivables Management are on their way to improve their collection and recovery rates.

Green Tree Credit Solutions has made a significant improvement in collection recovery rates as a result of deploying the debt collection solution from Latitude Software. This move is certainly going to improve the company’s bottom-line income.

Equipped with features like workflow, and partner communications, Latitude Center enables Green Tree and Landmark to achieve the greatest result at a lower cost. Latitude Center determines whether or not a collection account should be pursued based on factors such as location, regulations and bankruptcy filings.    This maximizes the productivity of collectors, while uncovering additional revenue opportunities.

In addition, Green Tree and Landmark are also using the Latitude Automation Suite, Latitude Exchange, and Latitude Web Access.

"Latitude's custom workflows and account analysis features have helped us increase our collection recovery rate by 25 percent," said Green Tree's vice president of ARM (News - Alert) operations, Mark Foley.

"Latitude Center has ensured that our collectors work on only the most productive accounts, while helping us identify opportunities in our portfolio that we didn't even realize existed," Foley said.

"Latitude Center's open architecture was critical because it enabled us to create custom workflows tailored for specific products and clients," he said. "And unlike our previous system that required collectors to memorize codes for recording call outcomes, dispositions and follow-up, Latitude Center provided drop-down menu options, which meant significant reductions in both training and call handle times."

"Latitude Center's flexibility can help us move beyond our mortgage line of business into other collection areas such as credit cards and auto loans," said in a statement, Landmark's senior managing director, Ken Frye.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014

Survey: Deloitte Optimistic for Increased US Holiday Spending

Professional services firm Deloitte, which completes financial advisory surveys, has released the annual holiday shopping survey for nearly three decades. This year's survey, the 29th annual, shows that U.S. shoppers are optimistic entering the season for giving, which also happens to be the season for shopping. [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!