Sitel, a global customer care provider, was recently positioned in the Leaders quadrant in the 2012 Customer Management Contact Centre BPO report by Gartner, Inc.
The annual report evaluates dealers and vendors on a specific series of strict criteria related to both company vision and the ability to implement it.
“We believe Sitel’s positioning in Gartner’s Leaders Quadrant further confirms our mission to serve as a trusted partner to our global clients. In the new year (2013), Sitel will continue to expand our omnichannel customer care approach, and invest in the right people, processes and technologies,” said Bert Quintana, president and chief executive officer at Sitel.
According to the Customer Management Contact Center BPO, there have been four key managing trends that have emerged in the last 12 months, which are essential to the Customer Management Contact Center BPO business. They include:
For over a quarter of a century, Sitel’s industry experience, infrastructure and product innovation has delivered unmatched contact center services for most of the world’s most renowned brands. It has also been named twice as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey.
It supports over 300 clients in 36 languages from over 135 centers in over 26 countries. The company is privately held and majority owned by Canadian diversified company, Onex Corporation.
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