Contact Center Solutions Featured Article

Intradie Unveils Intradiem 9.0

January 28, 2013

What do contact center agents do in their free time? According to reports, a contact center agent has 49 minutes between the calls every day and this amounts to 5 weeks of paid, unproductive vacation.

Helping companies to make better use of this idle time, intraday management solutions provider Intradiem has unveiled Intradiem 9.0. According to the company, Intradiem 9.0 helps users to come up with a set of rules to easily administer intraday tasks.

Intradiem 9.0 helps users to monitor the number of calls made. It also helps to send personalized activities straight to agents’ PCs. The task indexing and management feature provided in this updated version is simple to use and it allows the users to deliver sophisticated sequences. Apart from this, they can connect to any data source to provide integrated task management, the company has stated.

Intradiem helps employers to utilize the idle time of agents more effectively. The company calls this, ‘Active Wait time,’ where Intradiem 9.0 helps agents to prioritize their activities and increase profitability.

“The launch of 9.0 gives our customers the ability to develop the business reflexes that will drive improvement in employee productivity, company profitability and customer experience,” said Matt McConnell, Intradiem’s chief executive officer. “This technology is flexible enough to allow our customers to innovate and come up with the recipes that are right for their unique situations. For example, they can send back-office tasks to agents during downtime, provide extra time to review materials before a weekly meeting or set aside time to complete administrative tasks.”

Until recently, the company was known as Knowlagent. The company changed its name to Intradiem in January 2013 as the company’s started providing more products than before. The company felt that a new name was required to reflect its increased product offerings.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014

Santo Domingo Staging Job Fair For 5,000 Call Center Job Openings

The call center business world can have its ups and downs. The pay for some call center employees isn't good enough to lure the truly talented into the field. It can also be hard to keep a job in this field because companies tend to come and go rather quickly. Bilingual or multilingual call center workers are becoming all the rage in this business world these days. In Santo Domingo, the government has just announced that there are as many as 5,000 jobs available for those who can speak, French, … [ Read More ]
07/17/2014

Trialcard's Customer Experience Center Gets Certified as a Center of Excellence by BenchmarkPortal

For the second consecutive year, TrialCard's Customer Experience Center (CxC) has earned the Center of Excellence recognition from BenchmarkPortal , a global player in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. [ Read More ]
07/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!