Contact Center Solutions Featured Article

Noble Systems Upgrades Noble Maestro 7.1 for Contact Center Management

January 22, 2013

An unsatisfied customer will not give you a second chance to make a good, first impression. This statement becomes crucial when we talk about call center. This reason is simple- call center is first the point where a particular business makes first contact with its customer.

In order to enhance customer satisfaction and improve productivity across contract center, Noble Systems (News - Alert) Corporation, a provider of unified contact center technology solutions has announcedthe release of Noble Maestro 7.1, the newest generation of Noble Systems’ flagship offering for contact center management and reporting.

Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage campaigns, lists and data, assign contact strategies, schedule activities, and control activity flows. It helps call center to meet the quality standards.

The Noble Maestro manager was first introduced in 2007.

The key features Noble Maestro 7.1 includes enhanced IVR with Web Services, seamless connectivity with Noble Data and Speech Analytics tools. It has improved Area Code Management with automated maintenance of area codes for list records to manage dialing more effectively.

It includes customizable Dialing Filters to manage compliant contacts; connectivity does not require DSN and enhanced audit logging. It has updated QA Scorecard functionality, including new question templates, question weighting and scoring tools, and voice and video recording indicators.

"The Noble Maestro manager portal is a central component of our premise and cloud-based contact center platforms, and it has played a significant role in helping us win new business since it was first introduced in 2007," says in a statement, James K. Noble, Jr., President and CEO of Noble Systems. "Maestro offers our clients a dependable resource for improving agent efficiency and streamlining management functions. Its intuitive design and ease of use puts it at the top of our clients’ favorite system features."

Noble Maestro has an upgraded List Management that expanded support for creating list profiles and multiple phone numbers per record with duplicate number management.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014

Contact Centers in Africa-Engaging Citizens and Engine for Economic Development

The recognition of the value of modern contact centers is a global phenomenon in terms of enabling governments to better engage and serve their citizens and as a driver of economic growth. This has been exemplified over the years by the enormous impact of the contact center business in places like the Philippines and India, and is of growing importance in Eastern Europe and the Middle East. And, now it can and should be Africa's turn according to Christopher Bell, Interactive Intelligence's Chan… [ Read More ]
07/24/2014

Interactive Intelligence INTERACTIONS 2014 Draws 2,200-Plus Attendees from 42 Countries

It is always a sign of company health, and typically an indicator of overall market vitality as well, when an annual gathering of customers, partners and leading industry subject matter experts by a recognized industry continues to expand. A case in point is customer experience solutions provider Interactive Intelligence's recently concluded INTERACTIONS 2014. [ Read More ]
07/24/2014

Aviva Augments Operations with New Vodafone Contract

When a vendor has been supplying a company for 17 years, that's no small feat, particularly in these days of rapid change and economic turmoil. But the association between Vodafone and Aviva has been going on that long itself, and is set to continue as Aviva, the global insurance firm, brings back Vodafone to set up a new array of communications services to keep the company on the leading edge of contact capability. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!