Contact Center Solutions Featured Article

Noble Systems Upgrades Noble Maestro 7.1 for Contact Center Management

January 22, 2013

An unsatisfied customer will not give you a second chance to make a good, first impression. This statement becomes crucial when we talk about call center. This reason is simple- call center is first the point where a particular business makes first contact with its customer.

In order to enhance customer satisfaction and improve productivity across contract center, Noble Systems (News - Alert) Corporation, a provider of unified contact center technology solutions has announcedthe release of Noble Maestro 7.1, the newest generation of Noble Systems’ flagship offering for contact center management and reporting.

Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage campaigns, lists and data, assign contact strategies, schedule activities, and control activity flows. It helps call center to meet the quality standards.

The Noble Maestro manager was first introduced in 2007.

The key features Noble Maestro 7.1 includes enhanced IVR with Web Services, seamless connectivity with Noble Data and Speech Analytics tools. It has improved Area Code Management with automated maintenance of area codes for list records to manage dialing more effectively.

It includes customizable Dialing Filters to manage compliant contacts; connectivity does not require DSN and enhanced audit logging. It has updated QA Scorecard functionality, including new question templates, question weighting and scoring tools, and voice and video recording indicators.

"The Noble Maestro manager portal is a central component of our premise and cloud-based contact center platforms, and it has played a significant role in helping us win new business since it was first introduced in 2007," says in a statement, James K. Noble, Jr., President and CEO of Noble Systems. "Maestro offers our clients a dependable resource for improving agent efficiency and streamlining management functions. Its intuitive design and ease of use puts it at the top of our clients’ favorite system features."

Noble Maestro has an upgraded List Management that expanded support for creating list profiles and multiple phone numbers per record with duplicate number management.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!