Contact Center Solutions Featured Article

Noble Systems Upgrades Noble Maestro 7.1 for Contact Center Management

January 22, 2013

An unsatisfied customer will not give you a second chance to make a good, first impression. This statement becomes crucial when we talk about call center. This reason is simple- call center is first the point where a particular business makes first contact with its customer.

In order to enhance customer satisfaction and improve productivity across contract center, Noble Systems (News - Alert) Corporation, a provider of unified contact center technology solutions has announcedthe release of Noble Maestro 7.1, the newest generation of Noble Systems’ flagship offering for contact center management and reporting.

Noble Maestro provides an intuitive manager portal for the Noble Enterprise Solution Suite, making it easy for users to manage campaigns, lists and data, assign contact strategies, schedule activities, and control activity flows. It helps call center to meet the quality standards.

The Noble Maestro manager was first introduced in 2007.

The key features Noble Maestro 7.1 includes enhanced IVR with Web Services, seamless connectivity with Noble Data and Speech Analytics tools. It has improved Area Code Management with automated maintenance of area codes for list records to manage dialing more effectively.

It includes customizable Dialing Filters to manage compliant contacts; connectivity does not require DSN and enhanced audit logging. It has updated QA Scorecard functionality, including new question templates, question weighting and scoring tools, and voice and video recording indicators.

"The Noble Maestro manager portal is a central component of our premise and cloud-based contact center platforms, and it has played a significant role in helping us win new business since it was first introduced in 2007," says in a statement, James K. Noble, Jr., President and CEO of Noble Systems. "Maestro offers our clients a dependable resource for improving agent efficiency and streamlining management functions. Its intuitive design and ease of use puts it at the top of our clients’ favorite system features."

Noble Maestro has an upgraded List Management that expanded support for creating list profiles and multiple phone numbers per record with duplicate number management.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!