Contact Center Solutions Featured Article

Voxeo's Flagship VoiceObjects Customer Experience Platform Renamed Voxeo CXP

January 18, 2013

Voxeo (News - Alert) recently announced the renaming of its award-winning flagship VoiceObjects customer experience platform to Voxeo CXP. The new name is a better reflection of VoiceObjects (News - Alert) long-time integrated capabilities beyond merely being voice interactions.

Additionally, the company has announced the launch of a redesigned website which not only complements the name change, but better addresses the needs of its clients and customer service professionals.

In a statement, Ashif Dhanani, vice president of marketing for Voxeo, said that, "Voxeo delivers technologies that improve the way companies interact with their customers across all communication channels, and we felt both the name change and the new fully-featured website will better showcase Voxeo's offerings and become a trusted resource for the customer service industry at large.”

The new website has been designed in keeping with the exponential rise of the mobile customer and offers an enhanced mobile experience for the user, which includes a responsive Web design to enable improved viewing for the various smartphone or tablet devices featured on the website.

Ashif Dhanani said that, “Our business customers are increasingly mobile, as are all of their customers, so we recognize that Voxeo needs to evolve at the same pace to better serve these changing preferences. Customer Obsession is one of our core values, and we've designed Voxeo.com to be a valuable resource to help companies provide exceptional customer experiences.”

The decision to change the name of VoiceObjects to Voxeo CXP is an extension of the company’s commitment to better enable companies in delivering multichannel customer service, and in ensuring optimized management of customer experience across the various communication channels such as voice, SMS, mobile Web, and social networks like Facebook and Twitter (News - Alert).

Orlando-based Purple, Rock, Scissors! – which designed the new website – has effectively improved the website with a high-definition user interface featuring cutting-edge CSS3 animations, unique scrolling options and fully embedded social integration. Additionally, the website allows easier access to product information, solutions and best practices to users, including analyst reports, whitepapers, industry research and access to various blog topics pertaining to customer service, integrating mobile channels, and engaging social customers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014

Fonolo: Say Goodbye to Nerve-Wracking Hold Times

Anyone who has had to wait on hold knows how frustrating it can be; you either have to put up with listening to snippets of songs or music (that you'd rather not hear) or endure long periods of silence not knowing what's happening at the other end. Tech Cu, a credit union in the Silicon Valley, decided to give its call center customers a better experience by replacing nerve-wracking hold times with a call-back solution. [ Read More ]
07/22/2014

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!