Contact Center Solutions Featured Article

Voxeo's Flagship VoiceObjects Customer Experience Platform Renamed Voxeo CXP

January 18, 2013

Voxeo (News - Alert) recently announced the renaming of its award-winning flagship VoiceObjects customer experience platform to Voxeo CXP. The new name is a better reflection of VoiceObjects (News - Alert) long-time integrated capabilities beyond merely being voice interactions.

Additionally, the company has announced the launch of a redesigned website which not only complements the name change, but better addresses the needs of its clients and customer service professionals.

In a statement, Ashif Dhanani, vice president of marketing for Voxeo, said that, "Voxeo delivers technologies that improve the way companies interact with their customers across all communication channels, and we felt both the name change and the new fully-featured website will better showcase Voxeo's offerings and become a trusted resource for the customer service industry at large.”

The new website has been designed in keeping with the exponential rise of the mobile customer and offers an enhanced mobile experience for the user, which includes a responsive Web design to enable improved viewing for the various smartphone or tablet devices featured on the website.

Ashif Dhanani said that, “Our business customers are increasingly mobile, as are all of their customers, so we recognize that Voxeo needs to evolve at the same pace to better serve these changing preferences. Customer Obsession is one of our core values, and we've designed Voxeo.com to be a valuable resource to help companies provide exceptional customer experiences.”

The decision to change the name of VoiceObjects to Voxeo CXP is an extension of the company’s commitment to better enable companies in delivering multichannel customer service, and in ensuring optimized management of customer experience across the various communication channels such as voice, SMS, mobile Web, and social networks like Facebook and Twitter (News - Alert).

Orlando-based Purple, Rock, Scissors! – which designed the new website – has effectively improved the website with a high-definition user interface featuring cutting-edge CSS3 animations, unique scrolling options and fully embedded social integration. Additionally, the website allows easier access to product information, solutions and best practices to users, including analyst reports, whitepapers, industry research and access to various blog topics pertaining to customer service, integrating mobile channels, and engaging social customers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014

FCC Issues Report on April 911 Outage

911 service are one of those things that people expect to be there when they need it. An outage in April of this year knocked out 911 service to 11 million people, and the Federal Communications Commission has released a damning report, according to Threatpost. [ Read More ]
10/23/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!