Contact Center Solutions Featured Article

Startel Unveils New CMC Reports

January 15, 2013

These days, every call center produces a huge amount of management information from its systems. This management information includes business targets, new customers acquired, sales achieved and so on. A contact center performance management process clearly documents all this information and makes it available to users as and when they need.

Startel Corporation is a company that offers unified business communications and Startel Contact Management Center (CMC) has introduced four new reports to be used in contact centers performance management processes.

These new reports include Agent Login Rotation Report, Agent Summary Report, Call Period Summary Report, and Service Level Report. These reports help users manage inbound and outbound media, the company has stated.

Startel’s Windows-based Call Management Center allows users to make use of state of the art scripting features to better manage call center performances. It is available in Message and IntelliForm environment and offers support for both. It makes use of Intelligent Form Routing and mathematical formulas to provide improved call center management processes.

“These new reports demonstrate Startel’s continued commitment to delivering solutions and capabilities that produce measurable results to our users," said Bill Lane, president and CEO of Startel. "With these new reports, we are able to provide our users with more insight into the performance of their workforce and business than ever before.”

Recently, Endicott, a provider of telephone services, selected Startel to install the company's enterprise communications software solution at various sites. Endicott was looking for an ideal solution that could help the company in better managing its communications system. With this selection of Startel, Endicott is looking to achieve operational benefits such as enhanced efficiency and improved control on its functions. According to Endicott, the company was impressed by Startel’s ability to create its products for future use.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

HGS Pembroke Named Contact Center of the Year by ORCCA

Hinduja Global Solutions (HGS) Limited's Pembroke, Ontario, site recently received the Contact Center of the Year award from the Ottawa Regional Contact Center Association (ORCCA). The award winners, which were announced earlier this month, were recognized for employee engagement, personnel development, quality assurance and customer satisfaction program. [ Read More ]
09/23/2014

Watermark Consulting Study Reveals Business Value of a Great Customer Experience

For several years we have all heard how improving the customer experience has become a top priority of C-levels around the world, and that in a world of commoditization it is key to creating long-term sustainable competitive advantage. While this has been gospel for obvious reasons, it is always nice to have validation in the form of some statistics. This is precisely what customer experience advisory firm Watermark Consulting has done with its recent analysis of stock market returns which found… [ Read More ]
09/22/2014

Stalag Call Center?

I started thinking about Stalags a few weeks ago when I checked into a hotel with my wife. I pointed out a large call center across the street and my wife asked, "How do you know it is a call center? I don't see any signs saying that!" Her question hit me like a Mack truck. How did I know it was a call center? Were there any real clues or was I just clairvoyant? [ Read More ]
09/22/2014

Contact Center Solutions Week in Review: Hiring Spree in the US

There are two interesting trends that continue to make their appearance in Contact Center Solutions Community news on almost a weekly basis, and this week they are prominent. They happen to also be closely related. The first is that that with customer experience improvement being such a large priority for companies around the world, the investment in contact centers is clearly increasing. The second is that whether it is contact centers for individual companies and government agencies of relying… [ Read More ]
09/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!