Contact Center Solutions Featured Article

Current Analysis: Change in Perspective Toward Cloud Adoption?

January 14, 2013

The concept of the cloud is no longer nebulous; in fact, the haze surrounding it has dissipated to a large extent, and as a result, it is seeing larger adoption. Cloud services solutions with new value propositions are being developed and bought by enterprises, and the landscape is currently full of exciting opportunities.

Current Analysis (News - Alert), which is compiling a five-part report providing in-depth analysis on cloud adoption, examines this trending in both the U.S. and Europe. The current release of its “Enterprise Cloud Adoption Study” is based on primary research of 550 companies in both countries.

The study found that enterprises were no longer filled with trepidation or diffidence about the cloud. In fact, according to Bruce Page, vice president, custom research at Current Analysis, they were moving cloud experimentation to broader-based implementations.

A rather interesting finding that cropped up showed that 64 percent of enterprises surveyed use the cloud now. Though this was a record of sorts, considering the reluctance toward adoption a few years ago, what was even more enlightening was that respondents were no longer looking at the cloud as a means of cost reduction only.

Additionally, thirty six percent of survey respondents were contemplating deploying workloads to the cloud and were looking forward to consuming apps via the cloud in the next two years. Both Software-as-a-Service (SaaS (News - Alert)) and Infrastructure-as-a-Service (IaaS) solutions were also showing growth.

According to company officials, another factor that could change the game in the coming year are alliances between major vendors, who are raising the level of competition in the market by creating innovative, end-to-end cloud solutions. IT organizations are expected to influence the decisions of companies choosing cloud solutions.

However, what will continue to act as a deterrent is security. In a cloud solution, there are two factors that come into play; the security of the cloud apps and how securely they are operated. As the onus of security rests with the cloud service provider, choosing a reliable provider is of paramount importance.

Current Analysis claims to be the only provider that covers IaaS, PaaS and SaaS, encompassing enterprise preference for not only private and public, but also hybrid cloud solutions.

Want to learn more about cloud computing solutions geared specifically towards small to medium-sized businesses?  Don’t miss the Cloud4SMB Expo, collocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at Cloud4SMB Expo. Follow us on Twitter.




Edited by Allison Boccamazzo

Article comments powered by Disqus

Related Contact Center Solutions Articles

Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties

The U.S. Court of Appeals for the Seventh Circuit, based in Chicago, has given its approval of Redbox's practices for disclosing customer information to a third party regarding customer service issues. [ Read More ]
10/31/2014

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!