Contact Center Solutions Featured Article

Current Analysis: Change in Perspective Toward Cloud Adoption?

January 14, 2013

The concept of the cloud is no longer nebulous; in fact, the haze surrounding it has dissipated to a large extent, and as a result, it is seeing larger adoption. Cloud services solutions with new value propositions are being developed and bought by enterprises, and the landscape is currently full of exciting opportunities.

Current Analysis (News - Alert), which is compiling a five-part report providing in-depth analysis on cloud adoption, examines this trending in both the U.S. and Europe. The current release of its “Enterprise Cloud Adoption Study” is based on primary research of 550 companies in both countries.

The study found that enterprises were no longer filled with trepidation or diffidence about the cloud. In fact, according to Bruce Page, vice president, custom research at Current Analysis, they were moving cloud experimentation to broader-based implementations.

A rather interesting finding that cropped up showed that 64 percent of enterprises surveyed use the cloud now. Though this was a record of sorts, considering the reluctance toward adoption a few years ago, what was even more enlightening was that respondents were no longer looking at the cloud as a means of cost reduction only.

Additionally, thirty six percent of survey respondents were contemplating deploying workloads to the cloud and were looking forward to consuming apps via the cloud in the next two years. Both Software-as-a-Service (SaaS (News - Alert)) and Infrastructure-as-a-Service (IaaS) solutions were also showing growth.

According to company officials, another factor that could change the game in the coming year are alliances between major vendors, who are raising the level of competition in the market by creating innovative, end-to-end cloud solutions. IT organizations are expected to influence the decisions of companies choosing cloud solutions.

However, what will continue to act as a deterrent is security. In a cloud solution, there are two factors that come into play; the security of the cloud apps and how securely they are operated. As the onus of security rests with the cloud service provider, choosing a reliable provider is of paramount importance.

Current Analysis claims to be the only provider that covers IaaS, PaaS and SaaS, encompassing enterprise preference for not only private and public, but also hybrid cloud solutions.

Want to learn more about cloud computing solutions geared specifically towards small to medium-sized businesses?  Don’t miss the Cloud4SMB Expo, collocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at Cloud4SMB Expo. Follow us on Twitter.




Edited by Allison Boccamazzo

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!