Contact Center Solutions Featured Article

Current Analysis: Change in Perspective Toward Cloud Adoption?

January 14, 2013

The concept of the cloud is no longer nebulous; in fact, the haze surrounding it has dissipated to a large extent, and as a result, it is seeing larger adoption. Cloud services solutions with new value propositions are being developed and bought by enterprises, and the landscape is currently full of exciting opportunities.

Current Analysis (News - Alert), which is compiling a five-part report providing in-depth analysis on cloud adoption, examines this trending in both the U.S. and Europe. The current release of its “Enterprise Cloud Adoption Study” is based on primary research of 550 companies in both countries.

The study found that enterprises were no longer filled with trepidation or diffidence about the cloud. In fact, according to Bruce Page, vice president, custom research at Current Analysis, they were moving cloud experimentation to broader-based implementations.

A rather interesting finding that cropped up showed that 64 percent of enterprises surveyed use the cloud now. Though this was a record of sorts, considering the reluctance toward adoption a few years ago, what was even more enlightening was that respondents were no longer looking at the cloud as a means of cost reduction only.

Additionally, thirty six percent of survey respondents were contemplating deploying workloads to the cloud and were looking forward to consuming apps via the cloud in the next two years. Both Software-as-a-Service (SaaS (News - Alert)) and Infrastructure-as-a-Service (IaaS) solutions were also showing growth.

According to company officials, another factor that could change the game in the coming year are alliances between major vendors, who are raising the level of competition in the market by creating innovative, end-to-end cloud solutions. IT organizations are expected to influence the decisions of companies choosing cloud solutions.

However, what will continue to act as a deterrent is security. In a cloud solution, there are two factors that come into play; the security of the cloud apps and how securely they are operated. As the onus of security rests with the cloud service provider, choosing a reliable provider is of paramount importance.

Current Analysis claims to be the only provider that covers IaaS, PaaS and SaaS, encompassing enterprise preference for not only private and public, but also hybrid cloud solutions.

Want to learn more about cloud computing solutions geared specifically towards small to medium-sized businesses?  Don’t miss the Cloud4SMB Expo, collocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at Cloud4SMB Expo. Follow us on Twitter.




Edited by Allison Boccamazzo

Article comments powered by Disqus

Related Contact Center Solutions Articles

Social CRM Isn't an Option

Since the emergence of social media as a pseudo-legitimate form of communication (I say pseudo because of the varied, sometimes questionable, uses of such platforms, and also because of the injection of advertising in them), the issue for businesses has been how to effectively integrate the social channel into their existing customer contact technologies. [ Read More ]
08/27/2014

Forecast Shows Increased Business Activity in Call Centers Market

Global Industry Analysts, Inc., (GIA), a publisher of off-the-shelf market research, stated that its new global report on call center markets titled, "Call Centers: A Global Strategic Business Report" has revealed the revival of the global economy and an increase in business activity will help increase spending for call centers around the globe. [ Read More ]
08/26/2014

Hinduja Global Solutions Receives High Buyer Satisfaction Ratings

Hinduja Global Solutions Limited (HGS), a company that offers customer relationship and business process management solutions, recently announced that it scored highly on all parameters related to buyer satisfaction in Everest Group's annual report on the Contact Center Outsourcing (CCO) - Service Provider Landscape with PEAK Matrix Assessment 2014. HGS has also been positioned as a "Major Contender" in Everest Group's 2014 PEAK Matrix assessment. [ Read More ]
08/26/2014

Omnichannel Gets a Little Moxie

With a focus on SaaS, Moxie is actively looking at tools being applied to the entire customer journey. Moxie provides high volume interaction online for customers and aims to address "omnichannel" communication and offer shoppers a consistent experience. [ Read More ]
08/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!