Contact Center Solutions Featured Article

Interactive Intelligence Announces Details of 'Interactions 2013' Global Conference

January 14, 2013

Indianapolis, Indiana is a great place to experience in the spring, and the reason to go is now even more compelling. Global leader in unified IP business communications software and services leader, Interactive Intelligence (News - Alert) Group Inc., has announced the details for its Interactions 2013 global conference, and the lineup is outstanding to say the least. 

To be held May 13-16 in Indianapolis, Interactions 2013 under this year’s theme, “Delivering the Experience,” will include keynotes from NASA Apollo 13 legends, Jim Lovell and Gene Kranz; Angie's List founder, Angie Hicks; and Interactive Intelligence founder and CEO, Dr. Donald Brown (News - Alert).

And that’s just for starters.

"Our goal for Interactions 2013 is to give companies educational information about the technologies and best practices that can help them most effectively turn customer service into a sustainable business advantage," said Interactive Intelligence chief marketing officer, Joe Staples (News - Alert). "This is a truly global event and those attending will benefit from the expertise of a wide range of speakers — from our own team of senior product and strategist specialists, to customers and third-party industry experts from around the world."

Education is power: immerse yourself

Interactions 2013 is the place to get educated not only by listening, but through interacting with numerous hands-on demos, subject matter experts and peers. The conference will include more than 120 sessions. Focus will be on:

  • Contact center automation
  • Unified communications
  • Business process automation
  • Cloud communications
  • Social media
  • Mobile customer service
  • Workforce management and planning

The event will include tracks for topics associated with its acquired companies, Latitude Software, a debt collection software provider, and Bay Bridge (News - Alert) Decision Technologies, a forecasting and capacity planning technology supplier. Plus, sessions will be offered on topics for key vertical industries, including accounts receivable management, banks and credit unions, government, healthcare, insurance, outsourcers, and utilities.

The "Deliver the Experience" theme could not be more timely. Numerous studies in the past year have shown that improving the customer experience as a way to not only obtain and retain customers but turn them into powerful brand advocates is now a top priority of enterprise around the world. In fact, the fastest growing C-level position now has a formal name which is some variation on “Chief Customer Experience Officer.” 

Contact centers have rightfully been called “the front door to your value-chain.” This is the event to find out how to optimize customer interactions and use the latest innovations to leverage not only the relationships but the value generated from them to enhance competitive advantage.

Interactions 2013 is a global event and is expected to draw attendees from 25-plus countries around the world.  Interactive Intelligence customers, partners, consultants, analysts and media will be descending on Indianapolis to gain insight into how companies can most effectively create great service experiences for their customers. As someone who has attended these events in the past and found them invaluable, I recommend you take advantage of the early registration.   

Interactive Intelligence is a Platinum-level sponsor of ITEXPO Miami 2013. Taking place Jan. 29-Feb 1 in Miami, Florida, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit Interactive Intelligence in booth #409. For more information on ITEXPO, click here.




Edited by Braden Becker

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