Contact Center Solutions Featured Article

3ish.com Opens Satellite Location for Call Center Services Division

January 14, 2013

SEO and reputation management company, 3ish.com has announced the opening of a satellite location for its call center services division.

The company claims that its full service approach to customer acquisition and retention brings revenue growth opportunities. The company has its offices in New York, Florida and California and currently has around 230 representatives working in these locations.

3ish.com’s solutions combine best-in-class marketing and optimized mobile, search, e-mail, display acquisition and retention campaigns with fully managed social media, online reputation channels and more. Company officials said that they actively manage all social media channels including Yelp, Google, Facebook and Twitter (News - Alert).

The latest announcement, the opening of the satellite location in Charlotte, North Carolina, is seen as a move to reduce overhead cost associated with office expenses.

Company officials said that there is an increase in demand for outbound call center services and via its call center services, it is fulfilling the demand. In addition to education lead generation, insurance lead generation, real estate lead generation, the call center services include home improvement leads, assisted living leads, home healthcare leads, and more.

The company delivers proprietary marketing databases, customized retention campaigns, and on-site WOW! Training. The company expects that the new location will provide the opportunity to create a sales force team, which will provide the much needed impetus to grow the business.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014

Fonolo: Say Goodbye to Nerve-Wracking Hold Times

Anyone who has had to wait on hold knows how frustrating it can be; you either have to put up with listening to snippets of songs or music (that you'd rather not hear) or endure long periods of silence not knowing what's happening at the other end. Tech Cu, a credit union in the Silicon Valley, decided to give its call center customers a better experience by replacing nerve-wracking hold times with a call-back solution. [ Read More ]
07/22/2014

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!