Contact Center Solutions Featured Article

3ish.com Opens Satellite Location for Call Center Services Division

January 14, 2013

SEO and reputation management company, 3ish.com has announced the opening of a satellite location for its call center services division.

The company claims that its full service approach to customer acquisition and retention brings revenue growth opportunities. The company has its offices in New York, Florida and California and currently has around 230 representatives working in these locations.

3ish.com’s solutions combine best-in-class marketing and optimized mobile, search, e-mail, display acquisition and retention campaigns with fully managed social media, online reputation channels and more. Company officials said that they actively manage all social media channels including Yelp, Google, Facebook and Twitter (News - Alert).

The latest announcement, the opening of the satellite location in Charlotte, North Carolina, is seen as a move to reduce overhead cost associated with office expenses.

Company officials said that there is an increase in demand for outbound call center services and via its call center services, it is fulfilling the demand. In addition to education lead generation, insurance lead generation, real estate lead generation, the call center services include home improvement leads, assisted living leads, home healthcare leads, and more.

The company delivers proprietary marketing databases, customized retention campaigns, and on-site WOW! Training. The company expects that the new location will provide the opportunity to create a sales force team, which will provide the much needed impetus to grow the business.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Thomas Cook Moves Workforce Management to the Cloud with NICE WFM Solution

Leisure travel group operator Thomas Cook has completed a significant migration to the cloud. The company has moved its on-premise NICE Workforce Management (WFM) solution to the cloud in the hopes of becoming more competitive and responsive to customers while also reducing ownership costs. [ Read More ]
04/27/2015

Interactive Intelligence Launches PureCloud Services in Australia and New Zealand

The rolling thunder of Interactive Intelligence enhancement and globalization of its PureCloud Amazon Web Services (AWS)-based, multitenant enterprise-grade collaboration, communications and customer engagement software and cloud services solutions continues to pick up speed. [ Read More ]
04/27/2015

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!