Contact Center Solutions Featured Article

Linport Translation Packaging Standard Receives MultiLing's Support

January 10, 2013

Translation service providers have to deal with many different translation tools and packages when they offer their services. The nature of the businesses makes it almost mandatory to deal with different policies and laws that govern each country regarding translations.

Although standards are being adopted by organizations around the world, there are still many shades of grey. By supporting the Linport translation packaging standard, MultiLing hopes other organizations will also hop aboard and make this industry more efficient.

If there is a standard, it will improve communications and lower the translation costs associated with packaging and converting projects. The effort of bringing this standard is being put forward by the Brigham Young University Translation Research Group, Directorate-General for Translation of the European Commission, Interoperability Now, as well as the support of GALA Standards Initiative.

The support of these organizations underscores the importance standardized translation services plays in business, education, governments, charitable organizations and private individuals.

The Linport standard has two elements that can make this industry more efficient – “The standard container architecture for translatable data and metadata about translation requirements.” With this standard, the request the client makes will match the translation because they’ll be delivered in a tool-independent format with the necessary business data.

“During a typical translation project, too much is spent on tasks other than translations, including handling files, communicating, converting formats, resolving questions, etc. Being able to send a tool-independent package is one of the biggest advances the translation industry needs, and it’s something that no one or no organization has actually addressed until this point,” said Jeremy Coombs, vice president of operations management, MultiLing.

MultiLing is providing generous support to the Linport Project at a critical time. As the world becomes more globalized, standards must be established at a much quicker pace to accelerate the rate individuals and organizations communicate.

The donation will help the organization with research and development of necessary software to push the standardization along.

A better translation standard will also ensure higher quality results when projects are accepted, yielding a shorter turnaround time.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!