Contact Center Solutions Featured Article

Linport Translation Packaging Standard Receives MultiLing's Support

January 10, 2013

Translation service providers have to deal with many different translation tools and packages when they offer their services. The nature of the businesses makes it almost mandatory to deal with different policies and laws that govern each country regarding translations.

Although standards are being adopted by organizations around the world, there are still many shades of grey. By supporting the Linport translation packaging standard, MultiLing hopes other organizations will also hop aboard and make this industry more efficient.

If there is a standard, it will improve communications and lower the translation costs associated with packaging and converting projects. The effort of bringing this standard is being put forward by the Brigham Young University Translation Research Group, Directorate-General for Translation of the European Commission, Interoperability Now, as well as the support of GALA Standards Initiative.

The support of these organizations underscores the importance standardized translation services plays in business, education, governments, charitable organizations and private individuals.

The Linport standard has two elements that can make this industry more efficient – “The standard container architecture for translatable data and metadata about translation requirements.” With this standard, the request the client makes will match the translation because they’ll be delivered in a tool-independent format with the necessary business data.

“During a typical translation project, too much is spent on tasks other than translations, including handling files, communicating, converting formats, resolving questions, etc. Being able to send a tool-independent package is one of the biggest advances the translation industry needs, and it’s something that no one or no organization has actually addressed until this point,” said Jeremy Coombs, vice president of operations management, MultiLing.

MultiLing is providing generous support to the Linport Project at a critical time. As the world becomes more globalized, standards must be established at a much quicker pace to accelerate the rate individuals and organizations communicate.

The donation will help the organization with research and development of necessary software to push the standardization along.

A better translation standard will also ensure higher quality results when projects are accepted, yielding a shorter turnaround time.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Businesses: Ignore the Customer Experience at Your Own Peril

The customer experience is a hugely vital part of any business operation. Whether the customer is a regular person at the retail level or a business at the consulting level, the kind of experience the customer has while dealing with a business will often frame that customer's reaction to the idea of doing business with that company in the future. So how do businesses get that perfect customer experience that keeps customers coming back for more? [ Read More ]
08/27/2014

Social CRM Isn't an Option

Since the emergence of social media as a pseudo-legitimate form of communication (I say pseudo because of the varied, sometimes questionable, uses of such platforms, and also because of the injection of advertising in them), the issue for businesses has been how to effectively integrate the social channel into their existing customer contact technologies. [ Read More ]
08/27/2014

Forecast Shows Increased Business Activity in Call Centers Market

Global Industry Analysts, Inc., (GIA), a publisher of off-the-shelf market research, stated that its new global report on call center markets titled, "Call Centers: A Global Strategic Business Report" has revealed the revival of the global economy and an increase in business activity will help increase spending for call centers around the globe. [ Read More ]
08/26/2014

Hinduja Global Solutions Receives High Buyer Satisfaction Ratings

Hinduja Global Solutions Limited (HGS), a company that offers customer relationship and business process management solutions, recently announced that it scored highly on all parameters related to buyer satisfaction in Everest Group's annual report on the Contact Center Outsourcing (CCO) - Service Provider Landscape with PEAK Matrix Assessment 2014. HGS has also been positioned as a "Major Contender" in Everest Group's 2014 PEAK Matrix assessment. [ Read More ]
08/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!