Contact Center Solutions Featured Article

Roland Corporation Turns to ShoreTel to Meet Unified Communication Needs

January 09, 2013

Roland Corporation U.S., a manufacturer and distributer of electronic musical instruments, has an ear and eye for quality. That much is clear now more than ever, as it’s one of ShoreTel’s (News - Alert) newest customers.

As one of the largest providers of musical instruments, which the more musically inclined of our readers might recognize from the brands such as BOSS and Cakewalk, Roland Corporation is always busy with customers. Whether it’s sales, support, or development, someone’s on the line at all times. As such, it turned to the ShoreTel UC Solution and ShoreTel Contact Center to get a comprehensive platform for integrating its call center and business applications.

As a result, Roland transitioned from its discontinued 3Com (News - Alert) VCX system to ShoreTel’s all-in-one UC solution with ease. It now has a flexible and robust contact center solution, allowing it to provide better service to its customers while improving productivity. Its agents have the flexibility they need for easy integrations and collaboration with no trouble or hassle, so customers can get the help they need as they need it.

Not to mention the high availability VoIP with distributed architecture, which has a simpler design for more convenient communication. The improved configuration and management for savings in administrative resources makes for a more well-managed and efficient environment, so everyone benefits.

"Musicians everywhere know and trust Roland for precision, innovative design and quality," says ShoreTel’s Chief Marketing Officer, Kevin Gavin (News - Alert), in a statement. "With ShoreTel's superior product capabilities, Roland can continue to seamlessly communicate with customers, suppliers and other business partners – ensuring their reputation for quality musical gear is backed by a quality communication solution."

Roland Corporation made a smart choice when deciding to partner with ShoreTel. It needed a solution that could help with the massive amounts of calls it gets a day, and it got just that from ShoreTel. The company’s technical knowledge and experience has proven invaluable to Roland Corporation, and its customers will soon agree.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Jamie Epstein

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