Contact Center Solutions Featured Article

Aegis Positioned in Gartner's 2012 Magic Quadrant

January 09, 2013

Aegis Limited, a global outsourcing and technology services company, was recently positioned in Gartner (News - Alert), Inc.'s 2012 Magic Quadrant for Customer Management Contact Center BPO, Worldwide, in a report published on December 24, 2012, by TJ Singh and Johan Jacobs.

Positioned on the basis of a bi-dimensional matrix, Aegis services more than 300 clients from verticals such as Banking, Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company employs more than 55,000 employees based in 56 centers across 13 countries.

Sandip Sen, Global CEO at Aegis, said, "We believe the 3rd consecutive year of Aegis being positioned in the Gartner Magic Quadrant for the CM Contact Center BPO, Worldwide is testimony to our ability in the seamless delivery of end-to-end Customer Lifecycle Management services. At Aegis, our deep domain and technology expertise along with global delivery model is shaping the next generation multi-channel customer experience services."

In recognition of its three decades of leadership and expertise, Aegis has won many accolades, including the “Best Contact Center Services Provider” by Frost & Sullivan (News - Alert) (APAC), “Top Global BPO” by Global Services, and “Best Employer Award” by Aon Hewitt.

The company also continues to be ranked among the top five providers of business services in various rankings across the globe. 

Aegis is wholly-owned by the Essar Group, a $27-billion conglomerate.

The 2012 Gartner report evaluates service providers based on their global Customer Management Contact Center BPO capabilities across the Americas, EMEA and Asia/Pacific.

Companies considered for evaluation in this research act as advisors, and provide implementation and management services that encompass most or all levels of a CM contact center BPO services. The scope of services includes the management of service provider employees to the delivery of CM contact center BPO services to the management of the customer experience.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!