Contact Center Solutions Featured Article

Isracard Implements Predictive Virtual Assistant from Personetics

January 09, 2013

Isracard has implemented Personetics Digital Banker, a predictive virtual assistant offering especially for the banking industry. Personetics has revealed customer user data related to the benefits experienced by Isracard customers after implementing Digital Banker for Web-based and mobile channels.

Customers’ financial requirements are foreseen by the smart Personetics Digital Banker. The solution also offers applicable solutions to the customers.

An exclusive and perceptive customer experience across all self-service channels is available by Digital Banker’s interactive technology.

The general service expenses for financial institutions are also decreased with the solution.

In a statement, Dov Kotler, CEO at Isracard said, “We’re very excited to offer Personetics Digital Banker to our customers. It’s helping us deliver a better experience and meet our business objectives. Our customers love it. It was easy to implement and we are seeing a steady increase in customer usage.”

Customers are now in charge of and can be more independent with Digital Banker. A customer will be able to keep a transaction in mind before s/he files an expensive disagreement with the help of a map of the merchant’s location provided by Digital Banker.

In response to customers’ requirements, the powerful predictive engine of Digital Banker aims to solve the problems in an extremely proficient manner.

David Sosna, CEO at Personetics said, “Rightfully, financial institutions have invested heavily in Online and mobile banking as more and more customers move to these channels. Digital Banker provides the next generation of predictive interactivity, improving the customer experience. We build off of the features and services banks already offer, integrating easily into the look and feel of existing apps and providing users a personalized and intuitive way to find what they are looking for. We’re happy to be working with Isracard to offer Digital Banker to their customers.”

Isracard is a major issuer of Mastercard, Visa and American Express (News - Alert) cards across the globe, and currently has a minimum of three million customers. The organization chose Digital Banker with an aim to augment up-sell conversion rates for latest offerings and services, decrease service expenses, extend self-service channel acceptance and distinguish itself on quality of customer experience.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!