Contact Center Solutions Featured Article

Time Warner Cable Announces Extension of its Billing and Customer Care Contract with CSG International Until March 2017

January 04, 2013

The second largest cable provider in the United States, Time Warner (News - Alert) Cable, recently announced the extension of its billing and customer care contract with CSG International through March 2017. CSG is a company specializing in providing software and service- based business support solutions that help clients maximize customer relationships and generate revenue.

Talking about the extension, Peter Kalan, chief executive officer and president of CSG International, said that CSG is fortunate to work with the second largest cable provider in the company, Time Warner Cable, for about 30 years now. Their core commitment and vision to achieve service excellence has enabled them to transform the business from a small provider of high-quality analog video services during the early 1980s to one of the top full-service communications service providers in the United States.

CSG International is highly pleased to serve as an enabler to this Time Warner Cable transformation, partnering their services for more than 30 years. Over the years, CSG has successfully earned the rights to help Time Warner Cable to perpetually grow and evolve, added Kalan.

Time Warner Cable is the second largest cable provider in the United States, offering full-service communications services to homes and offices across the nation. It proudly owns and manages well-clustered, advanced cable systems all across the country, offering cutting edge digital technology solutions, a wide range of information choices and home entertainment for the entire family to enjoy, and enhanced communications services that achieve superior customer satisfaction.

For business needs, Time Warner Cable offers communications solutions and products that include high speed Internet, business phone service, cable TV service, Ethernet network services, cloud services, and lucrative bundles and packages. A wide variety of tailor made communication solutions are offered to businesses, which include small business, large enterprise business, medium business, hospitality, and healthcare services.

In this venture with Time Warner Cable, CSG International offers market leading business solutions, helping TWC to continuously evolve and achieve success for years to come.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

HGS Pembroke Named Contact Center of the Year by ORCCA

Hinduja Global Solutions (HGS) Limited's Pembroke, Ontario, site recently received the Contact Center of the Year award from the Ottawa Regional Contact Center Association (ORCCA). The award winners, which were announced earlier this month, were recognized for employee engagement, personnel development, quality assurance and customer satisfaction program. [ Read More ]
09/23/2014

Watermark Consulting Study Reveals Business Value of a Great Customer Experience

For several years we have all heard how improving the customer experience has become a top priority of C-levels around the world, and that in a world of commoditization it is key to creating long-term sustainable competitive advantage. While this has been gospel for obvious reasons, it is always nice to have validation in the form of some statistics. This is precisely what customer experience advisory firm Watermark Consulting has done with its recent analysis of stock market returns which found… [ Read More ]
09/22/2014

Stalag Call Center?

I started thinking about Stalags a few weeks ago when I checked into a hotel with my wife. I pointed out a large call center across the street and my wife asked, "How do you know it is a call center? I don't see any signs saying that!" Her question hit me like a Mack truck. How did I know it was a call center? Were there any real clues or was I just clairvoyant? [ Read More ]
09/22/2014

Contact Center Solutions Week in Review: Hiring Spree in the US

There are two interesting trends that continue to make their appearance in Contact Center Solutions Community news on almost a weekly basis, and this week they are prominent. They happen to also be closely related. The first is that that with customer experience improvement being such a large priority for companies around the world, the investment in contact centers is clearly increasing. The second is that whether it is contact centers for individual companies and government agencies of relying… [ Read More ]
09/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!