Contact Center Solutions Featured Article

Anthem Blue Cross Patients Can See a Doctor Online Starting in Spring

January 02, 2013

If you had a cold this Christmas, good luck. But next year, seeing a doctor over the holidays could be a lot easier if you’re a member of Anthem Blue Cross.

Anthem Blue Cross is rolling out a new two-way video service this spring that will let its members see a doctor online for non-emergency needs when their own doctor is not readily available, according to news release by the company.

Dubbed LiveHealth Online and available at livehealthonline.com, the service will let patients talk with a doctor over web cam when their regular medical practitioner is unavailable.

The service will be available 7 a.m. to 11 p.m. daily, including holidays, and will be staffed by board-certified doctors.

Small and large-group fully-insured customers and self-funded national employers will have access to the service initially, according to the statement by Anthem Blue Cross.

"The LiveHealth Online care solution offers a secure means of reaching board-certified primary care doctors on demand, especially when consumers find it inconvenient to leave work or home and go to a doctor's office," said Pam Kehaly in the statement, president of Anthem Blue Cross.

With web cams now built into most laptops, and it easy to “see” friends and family across the country using video conferencing services such as Skype (News - Alert) and Google Talk, it was only a matter of time before healthcare providers began offering consultations via the web.

While not a stand-in for emergency medical care, video consultations can be an easy way to get help for comparatively simple medical issues.

"Our members and employer groups are telling us now, more than ever, that they need access, convenience and affordability in health care. LiveHealth Online is one of several ways we are able to respond to and meet their needs," said Kehaly.

Members can initiate online encounters from their home or workplace at any time using the service. Patients use online care typically to communicate with a doctor about colds, aches, sore throats, allergies, infections as well as wellness and nutrition advice, noted Anthen Blue Cross.

When patients use LiveHealth Online, a confidential complete record of each encounter is created and forwarded to their primary care doctor with the patient’s permission. This supports continuity of care and collaboration among providers.

"LiveHealth Online represents a true shift in healthcare delivery by using technology to make healthcare easier and more consumer friendly," said Dr. Roy Schoenberg in the statement, president and CEO of American Well. American Well provides the technology that powers LiveHealth Online.

"At this critical juncture in our nation's healthcare transformation, Anthem is taking a lead in improving access to care and bringing a better healthcare experience to its members," he noted.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXP. Follow us on Twitter




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis

It seems like the end of the year needs to get here faster. The reason is Contact Center Solutions Community sponsor Interactive Intelligence may run out of space at its headquarters in Indianapolis, IN because of the recognition the company has received in just the past few weeks. [ Read More ]
12/16/2014

Frontier Communications Adding to Bi-Lingual Customer Service

As has been noted in several postings in TMCnet's contact center solutions community, being able to offer multi-lingual, but importantly in the U.S. bi-lingual customer care with Spanish as the second language, has become critical in almost every vertical market. Indicative of this is the announcement from TMC's home state, dominant service provider Frontier Communications has announced it will add 25 employees to its Connecticut contact center. The reason for the expansion is to provide support… [ Read More ]
12/15/2014

Rush Enterprises Grow Dealership and Contact Center Network

One of the reasons the contact center solutions business has been and will continue to be robust is rather obvious, i.e., as companies grow they need to grow their ability to provide great customer experiences both physically and virtually. An example of this comes from Texas-based Rush Truck Centers (RTC), the dealership arm of $3.4 billion conglomerate Rush Enterprises. It has announced that not only is it expanding its footprint in Florida and Texas, but at the same time it will be adding to … [ Read More ]
12/15/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya

Contact Center Solutions Community news and ingights including the growing importance of WebRTC. [ Read More ]
12/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!