Contact Center Solutions Featured Article

Anthem Blue Cross Patients Can See a Doctor Online Starting in Spring

January 02, 2013

If you had a cold this Christmas, good luck. But next year, seeing a doctor over the holidays could be a lot easier if you’re a member of Anthem Blue Cross.

Anthem Blue Cross is rolling out a new two-way video service this spring that will let its members see a doctor online for non-emergency needs when their own doctor is not readily available, according to news release by the company.

Dubbed LiveHealth Online and available at livehealthonline.com, the service will let patients talk with a doctor over web cam when their regular medical practitioner is unavailable.

The service will be available 7 a.m. to 11 p.m. daily, including holidays, and will be staffed by board-certified doctors.

Small and large-group fully-insured customers and self-funded national employers will have access to the service initially, according to the statement by Anthem Blue Cross.

"The LiveHealth Online care solution offers a secure means of reaching board-certified primary care doctors on demand, especially when consumers find it inconvenient to leave work or home and go to a doctor's office," said Pam Kehaly in the statement, president of Anthem Blue Cross.

With web cams now built into most laptops, and it easy to “see” friends and family across the country using video conferencing services such as Skype (News - Alert) and Google Talk, it was only a matter of time before healthcare providers began offering consultations via the web.

While not a stand-in for emergency medical care, video consultations can be an easy way to get help for comparatively simple medical issues.

"Our members and employer groups are telling us now, more than ever, that they need access, convenience and affordability in health care. LiveHealth Online is one of several ways we are able to respond to and meet their needs," said Kehaly.

Members can initiate online encounters from their home or workplace at any time using the service. Patients use online care typically to communicate with a doctor about colds, aches, sore throats, allergies, infections as well as wellness and nutrition advice, noted Anthen Blue Cross.

When patients use LiveHealth Online, a confidential complete record of each encounter is created and forwarded to their primary care doctor with the patient’s permission. This supports continuity of care and collaboration among providers.

"LiveHealth Online represents a true shift in healthcare delivery by using technology to make healthcare easier and more consumer friendly," said Dr. Roy Schoenberg in the statement, president and CEO of American Well. American Well provides the technology that powers LiveHealth Online.

"At this critical juncture in our nation's healthcare transformation, Anthem is taking a lead in improving access to care and bringing a better healthcare experience to its members," he noted.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXP. Follow us on Twitter




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties

The U.S. Court of Appeals for the Seventh Circuit, based in Chicago, has given its approval of Redbox's practices for disclosing customer information to a third party regarding customer service issues. [ Read More ]
10/31/2014

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!