Contact Center Solutions Featured Article

Exotel Startup Gains 150 Customers in Two Years

December 31, 2012

Interactive Voice Response (IVR) automates interactions with telephone callers, and these days, companies are turning to this technology because it can decrease the cost of sales, collections, service, support calls and inquiry to and from their company.

Recently, Bangalore-based SaaS (News - Alert) startup, Exotel Techcom Pvt Ltd, revealed that it signed up 150-plus clients in less than two years, including Titan Watches, Flipkart.com, Practo.com, CarWale.com, The Godrej Group, Interviewstreet.com and more.

Exotel provides cloud-based business phone systems to small- and medium-sized enterprises (SMEs), assisting users in looking after customers with the help of inbound voice calls and SMSes. To achieve this, they do not have to get into the problems of deploying a full-fledged call centre system.

Exotel offers a virtual business phone system along with abilities such as voicemail, extensions, dialer, conference, SMS keyword responder etc., which is safe, fault tolerant and provides enhanced performance. With the help of Exotel, users can create highly interactive and intelligent voice SMS applications in a very short period.

“Exotel is basically a business phone system that allows businesses to receive and make calls and SMSes without having to invest in any physical infrastructure like a PBX (News - Alert) (private branch exchange) or PRI (primary rate interface) setup,” explained Vijay Sharma. “Companies can build marketing tools, sales tools and support tools on top of Exotel and can track all of this via reporting, recording, interactive voice response and many features.”

In other news, back in May 2012, the company secured INR25 million ($0.48 million) in Series A venture funding round. The companies funding Exotel included Mumbai Angels and Blume Venture Advisors, where according to the transaction, Mumbai Angels and Blume Ventures acquired a 25 percent stake in Exotel. Exotel stated that the company will make use of the funding to improve its infrastructure, and stabilize its product and expand the team.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Allison Boccamazzo

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration

The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights. [ Read More ]
10/25/2014

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!