Contact Center Solutions Featured Article

HumanTouch Unveils Human4C to Enhance Collaboration, Communication and Business Management

December 28, 2012

HumanTouch, a provider of mission-critical IT services and solutions to public and private sectors clients for more than 14 years, recently introduced a new cloud-based growth Platform-as- a-Service called Human4C.

The platform allows HumanTouch to roll out innovative cloud-based applications and enhance its core capabilities which include collaboration, communication and business management.

It also powers a robust and highly scalable set of configurable tools that help build new processes and applications to meet current and emerging business demands.

By reducing the need and cost of hardware and software infrastructure, Human 4C allows HumanTouch to focus on developing customized business applications that promote innovation and growth.

“We could not be more pleased and excited with the opportunities that Human4C has and continues to provide us,” said Jim Benson, senior vice president of HumanTouch, in a statement.

He further added, “Like our clients, our business is changing daily. We needed a social platform that could evolve with our business through on-demand capabilities that allow us to innovate faster at a fraction of the cost. Our market is changing dynamically and our processes and systems need to change with them.”

The solution has been seamlessly implemented with the award-winning Force.com platform which delivers a comprehensive suite of business, IT and data management tools that can be configured and launched on demand. Force.com creates and deploys cloud applications for the social enterprise. Over 220,000 applications have been built using the Force.com platform by more than 100,000 customers.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Jamie Epstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!