Contact Center Solutions Featured Article

Ringio Brings the Cloud-Based Contact Center to SMBs

December 28, 2012

Contact centers have historically been beyond the reach of small and mid-sized businesses (SMBs) due to the cost associated with hardware and having enough scale to warrant a contact center operation. The barrier has been somewhat reduced by cloud-based contact centers, but still a contact center is often beyond the reach of the SMB.

Ringio (News - Alert), a cloud-based contact center provider, hopes to change that. It has recently released Ringio Call Center, which it claims in a news release is an affordable and simple cloud-based contact center meant for SMBs. Ringio Call Center enables a company’s inbound and outbound call centers to work together from multiple locations to respond to calls intelligently and quickly.

The company emphasizes the software’s ability to help SMBs create relationships out of each phone opportunity.

“Call centers have hundreds or thousands of daily opportunities to make a positive brand impression.” said Sam Aparicio (News - Alert) in the news release, CEO of Ringio. “With Ringio Call Center, you can empower agents to turn each phone interaction into a relationship building opportunity. When everyone can see who is calling, and gets the right info on their computer screens, there's a magic transformation in people's attitude towards the customer.”

That’s because Ringio Call Center comes with built-in CRM functions. It keeps contacts in sync with Google (News - Alert) Contacts, Salesforce, Highrise or other CRM systems, according to the company’s web site, and it is easy to collaboratively enrich contact information. Organized users help messy users keep good contact records, and the service includes such relationship-building features as LinkedIn, Twitter (News - Alert) and Facebook profiles of the contacts popping up directly from the Ringio Desktop app. This helps the agent know who he or she is talking with.

With the built-in CRM, agents can create notes about conversations with the contact, during and after a phone call. Notes are easy to share, and show up with new incoming calls. Ringio also stores voicemails and lets agents share the phone call history with a contact, so other users can easily connect this phone call with prior conversations.

Ringio Call Center runs as a software-as-a-service, so it can be set up from a computer or mobile device in a matter of minutes. Running in the cloud makes Ringio Call Center a contact center that doesn’t require large up-front costs.

The solution offers a number of features, including a virtual PBX, mobility support, rich call screening, a desktop client, and a REST API that allows companies and third parties to extend the call center’s functionality, in addition to the built-in CRM functionality.

“We are excited to extend the capabilities of the Ringio Technology Platform to support Queuing,” noted Ashish Soni in the news release, CTO for Ringio. “The IVR and smart call queuing seamlessly connect customers or prospects to the call center agents. The virtual automatic call distributor (ACD) routes calls to agents based on their availability and knowledge about the caller.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Frontier Communications Opens Customer Service Center in Provo, Utah

New customer service center in Provo Utah to support Frontier Secure business unit. [ Read More ]
04/23/2014

Stratus Video Interpreting Solution Reduces Language Barriers

Stratus Video Interpreting solution helps healthcare providers overcome language barriers in critical care situations. [ Read More ]
04/23/2014

Gubagoo Optimizes its Chat Platform for Mobile

Gubagoo is enabling dealers to track and target customers that visit their website through a smartphone or a tablet. [ Read More ]
04/22/2014

Wisconsin Making Call Center Business Worthwhile for SPI Global

The call center business market is one that has been getting all the more popular over the last few months. That has never been more obvious in Madison, Wis., where the state has just announced it will be giving a Philippines-based outsourcing company more than half a million dollars in order to expand a local call center. In exchange for incentives that will total $575,000 the company has said it will add as many as 286 jobs over the next three years. [ Read More ]
04/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!