Contact Center Solutions Featured Article
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Interactive Intelligence announced that the company has added three positions at Vice President level to further boost its presence in the cloud communications infrastructure, support and service business. Following the development, Ray Cappola, Steven Vaughan and Jose Martinez will join the organization brining in a combined experience of 48 years to Interactive Intelligence's Communications as a Service (CaaS) business.
There's a lot of talk these days about the customer experience, but a new study by customer rage expert Scott Broetzmann indicates that customers are more dissatisfied than ever, and some of them are downright enraged.
Mobile devices are making their presence felt in every sector of every industry, and contact centers are caught up in this vortex of change. But the question begs as to whether organizations are really ready to address mobile customer care in its entirety as the metamorphosis of customer service once again begins. This is what the newly released research report from Contact Solution discusses.
The contact center systems market in Europe, the Middle East and Africa will experience a record growth in sales in the years to come thanks to improved application functionality and enhanced technology.
It has been said that customer interaction centers are the front door to any organization's value chain. This is an accurate description of the transformations taking place in contact centers as a result of enhancements in multichannel communications, speech analytics, IVR capabilities, integrations with unified communications capabilities (UC) and other collaboration tools and applications, and the move to the cloud...
Featured Success Story
Featured Product Demo
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
- Part 1: Home Agents: The Big Game Changer [white paper]
- Part 2: Leveraging Technology for Remote Agents
- Part 3: Next Generation Home Working
- Excelling at Mobile Customer Service [white paper]
- Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
- A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
- A Practical Guide to Automating Key Business Processes [practical guide]
- A Practical Guide to Migrating to VoIP - Planning and Design Considerations
Ask the Expert
- Interactive Intelligence Reports Third-Quarter 2013 Financial Results
Nov 5, 2013
- Interactive Intelligence to Host "Moving Your Contact Center to the Cloud" Industry Web Event
Nov 4, 2013
- net.America Deploys Interactive Intelligence Cloud Solution for Contact Centers
Oct 31, 2013
- Interactive Intelligence Wins Cloud Computing Excellence Award from TMC
Oct 30, 2013
- Interactive Intelligence Receives Miercom's Performance Verified Certification
Oct 29, 2013