Contact Center Solutions Featured Article

December 20, 2012

Clarity Consulting Unveils Clarity Connect 2.5

By Raju Shanbhag

TMCnet Contributor

Clarity Connect provides contact center solutions created exclusively for Microsoft (News - Alert) Lync. The service is combined with an existing infrastructure to provide full functionality with one simple fixed fee per user.

Recently, the company unveiled Clarity Connect 2.5, the latest version of its native Lync contact center product. Connect 2.5 consists of a self-installation package and improved management and reporting power for its users, and is compatible with both Lync Server 2010 and now Lync Server 2013.

Connect 2.5 comes standard with a complete set of enterprise-ready features. Along with huge, globally-disperse, customer care-focused contact centers, it has flexible pricing and architecture options that easily heed the requirements of small, internal contact centers.

Microsoft Lync is an enterprise-ready unified communications platform. As part of its everyday productivity experience, Lync connects people everywhere, on Windows 8 and other devices.

Lync offers a consistent, single client platform for presence, immediate messaging, voice, video and a comprehensive meeting experience.

“We are excited about the advancements we have made with Clarity (News - Alert) Connect 2.5. We have received consistent feedback from small companies to global enterprises that organizations are looking for a more simplified way to install and maintain contact center applications,” said Jon Rauschenberger, chief technology officer at Clarity Consulting. “Connect 2.5 allows our customers to easily deploy and maintain a powerful, scalable solution that adds contact center functionality to their Lync environment and provides them with an easy path to move to Lync Server 2013.”

In July 2012, the company announced that ChemPoint.com, a software-based contact center application, installed the company’s Clarity Connect solution to strengthen its Unified Communications (News - Alert) (UC) platform in the North America, Europe and Asia-Pacific regions.

Clarity Connect was the first contact center application to use the Microsoft UC platform, with its first release in 2009.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Braden Becker

Related Contact Center Solutions Articles

RAC Deploys SSP Select Contact Center to Streamline Motorist Services

The RAC, a motoring association in the U.K., roughly equivalent to the AAA stateside, has announced that it has deployed SSP Select Contact Center. [ Read More ]
05/21/2013

LiveLeadPros.com Offers Comprehensive Call Center Management Services

LiveLeadPros.com has said that it now offers comprehensive call center management services at reasonable prices. The company offers a wide range of services, including real-time reports and regulating the number of call center contacts made per minute. Additional services include assisting in changing scheduled broadcasting hours and more. [ Read More ]
05/21/2013

ACSI Report Says Customer Service is Slowly Getting Better

While we like to bemoan the dismal state of customer service in the U.S., there is evidence that companies are finally getting the message, albeit slowly: bad customer service risks the entire business. The American Customer Satisfaction Index (ACSI), often cited as the national customer satisfaction benchmark, says things are getting better. [ Read More ]
05/21/2013

Telvista to Handle Virgin America's Unique Customer Services Program

For those of us who fly around the U.S., Virgin America is likely a favorite. Not only do they have a modern fleet with all of the amenities-wide seats, personal video, power adapters, etc., and reasonable prices-but they also happen to provide great customer service. [ Read More ]
05/20/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.