Contact Center Solutions Featured Article

Clarity Consulting Unveils Clarity Connect 2.5

December 20, 2012

Clarity Connect provides contact center solutions created exclusively for Microsoft (News - Alert) Lync. The service is combined with an existing infrastructure to provide full functionality with one simple fixed fee per user.

Recently, the company unveiled Clarity Connect 2.5, the latest version of its native Lync contact center product. Connect 2.5 consists of a self-installation package and improved management and reporting power for its users, and is compatible with both Lync Server 2010 and now Lync Server 2013.

Connect 2.5 comes standard with a complete set of enterprise-ready features. Along with huge, globally-disperse, customer care-focused contact centers, it has flexible pricing and architecture options that easily heed the requirements of small, internal contact centers.

Microsoft Lync is an enterprise-ready unified communications platform. As part of its everyday productivity experience, Lync connects people everywhere, on Windows 8 and other devices.

Lync offers a consistent, single client platform for presence, immediate messaging, voice, video and a comprehensive meeting experience.

“We are excited about the advancements we have made with Clarity (News - Alert) Connect 2.5. We have received consistent feedback from small companies to global enterprises that organizations are looking for a more simplified way to install and maintain contact center applications,” said Jon Rauschenberger, chief technology officer at Clarity Consulting. “Connect 2.5 allows our customers to easily deploy and maintain a powerful, scalable solution that adds contact center functionality to their Lync environment and provides them with an easy path to move to Lync Server 2013.”

In July 2012, the company announced that ChemPoint.com, a software-based contact center application, installed the company’s Clarity Connect solution to strengthen its Unified Communications (News - Alert) (UC) platform in the North America, Europe and Asia-Pacific regions.

Clarity Connect was the first contact center application to use the Microsoft UC platform, with its first release in 2009.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!