Contact Center Solutions Featured Article

December 20, 2012

GM to Utilize AT&T Developer Summit Hackathon to Expand Outreach to Developers

By Nathesh

TMCnet Contributor

During the 2013 AT&T (News - Alert) Developer Summit Hackathon, General Motors (GM) stated that it will be sponsoring a Connected Car challenge and participants will be provided with access to AT&T’s APIs and developer resources to design and develop resourceful apps. The winning app will be awarded with a Chery Volt or a cash equivalent as the prize.

The Hackathon will be held at the Palms Casino Resort, Las Vegas from Jan 5 – 7, 2013 and it is devised for both technical and non-technical attendees to build mobile apps, get some great food, and compete for prizes across different categories.

At the event, new and improved AT&T APIs will be revealed to attendees while participants will get a chance to accustom themselves with the latest tools to build and deploy a mobile app natively or with a website backend, fully hosted in the cloud.

GM explained that many of its vehicles offer an advanced suite of infotainment services and these systems also retain all of the capabilities of today’s entertainment units, including AM/FM radio, CD player with MP3 playback, auxiliary inputs and USB2 inputs. The systems are also intuitive to use, keep drivers safe on the road and maximize their connectivity.

The advanced Bluetooth technology integrated into the system allows voice recognition to interpret voice commands to dial phone numbers, access a phone’s contact list, play audio and more. This ensures drivers safety by averting distraction.

Chris Penrose, senior vice president of AT&T Emerging Devices at AT&T Mobility, remarked, “Joining forces with GM to enable developer innovation creates an opportunity to improve the connected experience inside automobiles, from both a safety and features standpoint. We’re arming developers with new tools and in return, we want see unique and relevant apps that help deliver our vision of the connected vehicle.”

Mary Chan, vice president of global connected consumer at General Motors (News - Alert), added, “We’re using AT&T’s well-established event as a kick-off activity for GM to expand our outreach to developers and explore new in-vehicle apps and services to offer our customers. We’re particularly interested in apps and services that enhance the overall driving experience, vehicle ownership and uniquely leverage information about the vehicle.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Brooke Neuman

Related Contact Center Solutions Articles

TMCnet Contact Center Solutions Week in Review

For those of you who check the home page of the Contact Center Solutions Community on a regular basis, you know that I spent the past week in Indianapolis at Interactive Intelligence's Interactions 13 event. As a result, it is my hope that you read not only the articles that were written during the event, but also will continue to read next week about more interesting information I gleaned from the company, its resellers, customers and industry analysts. [ Read More ]
05/18/2013

Customer Experience Research: ININ Reveals What Enquiring Minds Want to Know

As a prelude to the closing session of the Interactive Intelligence Interactions 13 event, the company's CMO Joe Staples informed me that some "interesting and surprising" research was going to be revealed. Was he ever correct! [ Read More ]
05/17/2013

The Stockade Group and the Call Center Corporation Merge to Dedicate Resources to Customer Service

The Stockade Group, a provider of telephone and Web-based client outreach services, and the Call Center Corporation, a provider of call center software and technology, have merged to combine their resources and focus on delivering quality customer service. In a time when up brands can lose up to 20 percent of revenue due to poor customer experience, this move is crucial in ensuring customer satisfaction and business success. [ Read More ]
05/17/2013

Commissioner Robert M. McDowell to Join Hudson Institute as Visiting Fellow

Hudson Institute, a nonpartisan policy research organization announced on Thursday that Commissioner Robert M. McDowell will serve as a Visiting Fellow at the organization once he leaves the Federal Communications Commission later this week, the Sacramento Bee reports. [ Read More ]
05/16/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.