Contact Center Solutions Featured Article

Aspect's Applications Foundation Platform Selected by Experian

December 19, 2012

Aspect (News - Alert) Software, a provider of customer contact and enterprise workforce optimization, has unveiled that its Applications Foundation platform has been selected by Experian, a global information services company. With the solution, Experian plans to provide its agents with an adaptable, single access interface for critical and actionable data.

With Aspect’s Applications Foundation platform, the companies can create a tailored, differentiated approach to their customer engagement challenges. They can adapt and create innovative business processes that optimize resource productivity and effectiveness. Moreover, the solution allows them to develop customized applications utilizing packaged functional components, and reduce the complexity of customer contact infrastructure and data.

"Experian works with large amounts of customer and client information every day so making the information easily accessible and actionable is essential for our agents to assist consumers," says Lee Lundy, senior vice president of Consumer and Client Services, Experian, in a statement. "The interactive application has empowered our agents by giving them greater visibility to individual metrics, intraday task change and schedule management.""Organizations like Experian understand that in order to deliver exceptional customer and client experiences, they need to have all contact center functions and team members tightly integrated with the data and information that fuel excellent customer experience," says Chris Koziol, president and general manager, Aspect. "Experian's application, based on our interactive tiles technology, enables a 'bring your own experience' empowerment to agents and supervisors, or any knowledge worker, which can show a clear, positive impact on productivity and bottom-line results."

In other news, Ordina N.V., a provider of consulting, ICT, and application outsourcing services, recently signed a cooperation agreement with Aspect Software, Inc, a supplier of software for multi-channel contact centers and workforce optimization, to implement and integrate Aspect software with Lync Server at contact centers. This integration will enable contact centers to cooperate via integrated communications platforms such as Lync.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Amanda Ciccatelli

Article comments powered by Disqus

Related Contact Center Solutions Articles

Frontier Communications Opens Customer Service Center in Provo, Utah

New customer service center in Provo Utah to support Frontier Secure business unit. [ Read More ]
04/23/2014

Stratus Video Interpreting Solution Reduces Language Barriers

Stratus Video Interpreting solution helps healthcare providers overcome language barriers in critical care situations. [ Read More ]
04/23/2014

Gubagoo Optimizes its Chat Platform for Mobile

Gubagoo is enabling dealers to track and target customers that visit their website through a smartphone or a tablet. [ Read More ]
04/22/2014

Wisconsin Making Call Center Business Worthwhile for SPI Global

The call center business market is one that has been getting all the more popular over the last few months. That has never been more obvious in Madison, Wis., where the state has just announced it will be giving a Philippines-based outsourcing company more than half a million dollars in order to expand a local call center. In exchange for incentives that will total $575,000 the company has said it will add as many as 286 jobs over the next three years. [ Read More ]
04/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!